DANDYReviews of dandyworldwide.com

I ordered a hoodie for my daughter for Christmas. It took a long time to arrive but did come by Christmas. However even though every other hoodie my daughter wears is a size medium, this size medium hoodie was very large on my daughter. She was still really excited to have this design but in a size that fits. I asked to exchange for a smaller size but was told no as I had bought the sweatshirt during a “sale”. Which was still $80 for a sweatshirt… so very overpriced for what it is. Now we have have a very expensive item of clothing no one is going to use. I didn’t even ask for a return..: just an exchange, but was still denied. Terrible customer service, this company won’t be in business long.

Horrible return policy. DO NOT ORDER!! Awful company.

It was not obvious on the website that they don’t take international refunds or exchanges so I am now stuck with a very expensive hoody which I bought for my daughter, but not the correct one (yes my mistake) It should state all over the website, not in the returns policy that exchanges and refunds are not posssible. Would not recommend this company to anyone, not a “worldwide” company. We behind the times with its policy. Do not use

Absolutely pathetic customer service for international customers. There is no phone line to contact, the online contact facility just gives vacuous responses. By way of detail on my experience. I really wanted a lavender hoodie, I ordered a blue one as a last resort as the lavender were temporarily out of stock and I had received the usual pressure email of “order now while stocks last”…shortly after placing the order - an hour or so - i received a separate email indicating the lavender hoodies were back in stock. I immediately went on line (having called but the phone was unmanned) and set out my conundrum and requesting an exchange for the lavender item. The response I received can only be described as the default “no can do”. Worse still the option proposed was take delivery of blue item - which will take weeks to arrive in Ireland -and then send back for request of exchange to lavender. If I have to do that I’ll be lucky to have a lavender sweater by march 2025. In addition as the shipping and taxes cost €30+ the idea of return and reorder makes this a prohibitively expensive proposition. For a business that ostensibly is operational for 4+ years it’s shocking that they can’t intervene on an order which would definitely have just been in initial dispatch location / warehouse. There was not effort at all made. Suffice to say that I’m a very disappointed purchaser as this is a Christmas gift for a family member. To all fellow international prospective customers.. caveat emptor / beware when ordering as my experience is that simple product exchanges cannot be facilitated.