Susana W.
Ordered a hoodie for my granddaughter…
Ordered a hoodie for my granddaughter .They charged me two times different amount . When I called them they said is may bank fault. When I called my bank they said is Dandy s fault . So i had to loose long time in the phone with them to fix it. Dandy gave me $ 10 because of it . To me I think is just a slap in the face . Also i think that the quality of it is not worth $ 90 . I will never buy it again .
Response from DANDYJan 30, 2026
Hi Susana! I am so sorry this happened. As mentioned in our email to you, we did not charge you a second time, but this was an issue with a pending charge from your bank. We assured you the pending charge would not go through, and asked if it did end up posting to your account to reach out to us again and we would be happy to assist you from there! We even refunded your original order $10 for the trouble of you having to call your bank, despite only being charged one time. Our customer service team did their absolute best to assist you, replying timely to your emails and reassuring you that the pending charge was not from us and would end up resolving shortly. Since we did not hear back from you, we were left to assume that the pending charge quickly reserved, and it sounds like it did! If there is anything else we can assist you with, please don’t hesitate to email us. This is my small business and I do my absolute best to help customers. I apologize that you were disappointed with a $10 refund, but as mentioned, you were only charged for your original order that you placed with my business. We offered you a partial refund as a measure of goodwill for you going through the trouble of speaking to your bank regarding the pending charge. - Mia, Dandy Worldwide Owner