Dalton Carpet One Floor & Home Reviews | Read Customer Reviews of daltoncarpetoneathens.com

Dalton Carpet One Floor & Home Reviews | Read Customer Reviews of daltoncarpetoneathens.com

Dalton Carpet One Floor & Home reviews

94 approved reviews, newest moderated first

Sally T.
Dec 12, 2016
Dalton Carpet, Home town team
The job was done unsupervised and therefore on trust. They did a good job except for forgetting to put the closet doors back on which was remedied expeditiously. My friends have been walking through the house telling me how great the floors look! I would use Dalton again.
Response from Dalton Carpet One Floor & HomeDec 14, 2016
Sally, Thank you so much for taking the time to write this review for us! We just love hearing from our happy customers :) It is wonderful to know that you are so satisfied with your new floors. I hope you enjoy them for years to come! We truly appreciate your support of Dalton Carpet One, and we look forward to working with you again in the future! All the best, Adrienne Dean Marketing Manager Dalton Carpet One Floor and Home
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John L.
Dec 11, 2016
Casey Jo was wonderful
The stair refinishing was terrible. I told them the stain was too light and they insisted it would darken. They rushed through and left before I saw the result. The power sanding left dust throughout. You should not use that contractor again. The vast majority was excellent. If I ever go back to work I would try to steal Casey.
Response from Dalton Carpet One Floor & HomeDec 14, 2016
John, I am so sorry to hear that the installation didn't go as expected! Casey Jo has said that this was taken care of, and the stain looks the way you want it. I am so glad you were able to experience the incredible service Dalton Carpet One has to offer! Casey Jo is truly a gem and I'm happy that she was able to help you out. We hope you enjoy your new stair refinishing! We look forward to working with you again :) Best, Adrienne Dean Marketing Manager Dalton Carpet One Floor and Home
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Theresa D.
Nov 30, 2016
cortex flooring in bathroom
the crew who did the bathroom floor broke wall board in half and nailed it back up and broke the side wall of the cabinet board when they took off the quarter round. I sent pictures to Paul, the salesman who helped me.
Response from Dalton Carpet One Floor & HomeDec 2, 2016
Theresa, Thank you so much for reaching out to us at Dalton Carpet One. I am so sorry to hear that things went wrong! Paul has scheduled for someone to come by early next week to make sure everything is fixed. If you need absolutely anything, please do not hesitate to call us! We want to make sure you are satisfied with the outcome. All the best, Adrienne Dean Marketing Manager Dalton Carpet One Floor & Home
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Tim and A.
Nov 30, 2016
Kitchen Floor Par Excellence!
Our new kitchen/bathroom floors are awesome! Thank you Dalton One! Our purchase and installation experience was very positive except for the normal small glitches that can be expected with any project of this size. Selection and purchase experience was great. The Dalton One rep was very knowledgeable and provided great service in selection and taking free measurements onsite. Payment was easy. I especially like the 1/2 down/1/2 when the job is finished arrangement (which is not the case with many flooring companies who want full payment in advance). Scheduling was dependable for the most part except for a manufacturer shipping glitch (not Dalton One's fault). Installation was professional and extremely well done. Installers fixed all punch list items cheerfully and thoroughly. The only complaint I have is that the initial tile we selected was on display at the store but discontinued by the manufacturer. Overall, we could not be happier our new flooring and with our Dalton One experience. We definitely plan to do business with them again for future remodeling projects.
Response from Dalton Carpet One Floor & HomeDec 2, 2016
Tim and Amy, We truly appreciate you taking the time to write such kind words! Thank you for your support of Dalton Carpet One! It is great to hear that the selection process went so smoothly for you. Our installers do a fantastic job, so it's great to hear that you were able to experience that for yourself! We hope you enjoy your new tile floors and we look forward to working with you again in the future! :) Adrienne Dean Marketing Manager Dalton Carpet One Floor & Home
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Ron and Kathy W.
Nov 17, 2016
Hardwood Floors
Dalton's came highly recommended and they did not disappoint. Donna (sales) worked with us and showed us a range of options and guided us to an engineered hardwood that worked for our house. She was patient, knowledgeable and caring. Dalton's worked around our tight schedule and Sam coordinated the delivery & installation. Adrian (installation) and his crew did an outstanding job on the installation. They paid attention to details like making the special molding cuts at the corners & leaving the floor cleaned.
Response from Dalton Carpet One Floor & HomeNov 17, 2016
Ron and Kathy, Wow! We just love hearing great stories like this! We are so glad that you were able to experience for yourself the incredible customer care and unbeatable installation we offer. Donna is truly a pleasure, and it's great to hear that you are so satisfied with her help. Sam sure will appreciate the shout out- he does an incredible job! Adrian and his crew sure are wonderful! We truly appreciate your support of Dalton Carpet One, and we look forward to working with you again in the future. Enjoy your new floors! :) All the best, Adrienne Dean Marketing Manager Dalton Carpet One Floor and Home
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Amy W.
Nov 16, 2016
Great job
Professional service throughout and an excellent end result. Would highly recommend.
Response from Dalton Carpet One Floor & HomeNov 16, 2016
Amy, It is so great to hear that you are so satisfied! We truly appreciate you taking the time to write this review. Thank you for your support of Dalton Carpet One! We are glad that you would highly recommend us- be sure to tell your friends :) We hope you enjoy your new floors and we look forward to working with you again in the future! All the best, Adrienne Dean Marketing Manager Dalton Carpet One Floor and Home
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Mark and Annie A.
Nov 16, 2016
Excellent customer service!
From the first time you are greeted when you walk into the store to the follow up phone call asking how my floors look, the customer service is by far top notch! Thank you Mike Blanton and all his staff for giving us such a friendly and professional experience!
Response from Dalton Carpet One Floor & HomeNov 16, 2016
Mark and Annie, Thank you for taking the time to write such kind words! It makes us so happy to hear from our satisfied customers! :) We love knowing that your experience with us was friendly and professional. Thank YOU for your continued support of Dalton Carpet One. Come back and see us anytime :) Enjoy your new floors! Best, Adrienne Dean Marketing Manager Dalton Carpet One Floor & Home
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Julie C.
Nov 8, 2016
Great company!
We are repeat customers and are always pleased with the product choices and installation services. Staff is so very helpful. Great communication through the whole process.
Response from Dalton Carpet One Floor & HomeNov 8, 2016
Julie, It is so wonderful to hear from our happy customers- especially when they've come back multiple times! Thank you so much for your support of Dalton Carpet One! We truly appreciate you taking the time to write this review for us. We love hearing from you! :) We hope you enjoy our floors and that you come back to us for nay future projects! All the best, Adrienne Dean Marketing Manager Dalton Carpet One Floor and Home
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