Dalton Carpet One Floor & HomeReviews of daltoncarpetoneathens.com

We like our carpet very much. Our salesperson should have been more accurate in his estimate and communication.

Throughout the entire process, I constantly encountered problems. I ordered the supplies and did the design consult and didn't hear from them for about 4-6 weeks. I finally reached out to my POC and asked when I'd be contacted to schedule the install. Took another 5 days to actually be contacted after being told everyday 'someone will call you today.' When someone finally called me it was some random subcontractor that I wasn't told I'd be hearing from. They were great and came exactly when they said they would but they only did granite. So they came and did the granite 2 weeks before the rest of my bathroom was done, but they don't do plumbing, so I had no sinks. Two days later they were able to get a plumber out to do the sinks...but why would they have the granite installer come 2 weeks before the rest if they knew that company didn't do plumbing? Or why not even tell me that would be the case? It was a mess. Then when my actual demo and install began, our POC for the job (different person than who I had met with multiple times before hand) said it would be a 3 day job. The demo guys were supposed to show up at 8 am. They showed up at 1 pm. and the total job ended up taking 6 days, not 3. I had a trip scheduled on the fifth day, so I had to leave and come back and continue the operation. Put a hole in the ceiling of my kitchen (bathroom remodel was on the 2nd floor). But they did fix it 100% and went above and beyond in that aspect. Didn't clean the site afterwards. My toilet was completely covered in dust/grime/splattered grout. My bathtub (which is not scratched because they put the toilet in the bathtub without any kind of protection/padding during the reno) was covered in filth. I spent over an hour and a half cleaning my newly remodeled bathroom when they left. Probably happened because I had like 3 different plumbers, tilers, and painters all from different companies and none of those workers took responsibility for the job overall so they didn't feel it was their job to clean. Then the day after they left, my toilet leaked and i had standing water in my brand new bathroom. which leaked through the floor and through my ceiling again. All in all the bathroom looks good, but the process was a gigantic headache. The guy who ended up being my primary POC (3rd person who this title went to) was awesome and he made sure the problems were fixed, but it was not a difficult or huge job and I feel like it shouldn't have been such a mess.

the crew who did the bathroom floor broke wall board in half and nailed it back up and broke the side wall of the cabinet board when they took off the quarter round. I sent pictures to Paul, the salesman who helped me.

We were told that the floors would be repaired for their squeakiness. The installer told my husband that repairing the floor was extra and we didn't pay extra. They also put our furniture back in the wrong place. Overall, it was an okay experience but one that wasn't perfect.