Dairy QueenReviews of dairyqueen.com

I came to the one at 12937 FM-973 Manor, TX 78653 my wife and I decided to go in to find out the AC is not working. We order a few sandwiches and fries / onion rings with drinks and ice cream. The order wasn’t right and the sandwiches were cold with hard bread. Didn’t realize it till we got home. I can understand why with it being extra hot inside but none of the employees apologized for the inconvenience. I still purchased my sandwich again and requested for it to be made fresh.

Stopped today, 6/25/2023. Wife got a small soft serve cone ($1.99) and I ordered a small Turtle Pecan Blizzard ($3.69), yet was charged $8.48. Should have been $6.08 including tax. Not only did we get ripped off, but my blizzard wasn't what I ordered. The "kids" behind register apparently didn't know what to do, count money or properly make the items ordered; let alone have an adult supervisor any where available. It appeared all the staff today were very young teens at best. I feel I am being gererous with a 1 star. I will start going to Ritters where I know I am appreciated and will not only get what I order, but won't get ripped off either. I would like to add that apparently Dairy Queen doesn't care enough about the customer to even contact them. Very sad

I recently went to the Silvis, IL DQ to place an order at the window. I showed my cell phone for reward points and ended up with a destroyed cell phone. Jake at the local DQ has viewed the video and sees that the employee snatched the cell phone out of my hand and carelessly dropped it back into my hand giving me no opportunity to grasp the phone before she let go of it. Unfortunately it seems Jake will offer no more than discipline of the employee and giving me coupons - ARE YOU KIDDING ME!!!! I now have to replace this cell phone which was perfect before this happened because my job requires I have a cell phone, and I have not got the money to do so. As it stands right now I am experiencing problems because I have no cell phone at all! I would not need to replace the cell phone had the employee not taken it away from me to begin with and ultimately caused it to drop to the ground and shatter!!! No part of any of this was my fault!! This employee had no right to take my cell phone at all!! She NEVER asked for it because given the opportunity I would have said NO. Jason literally confirmed that the video shows her mouth never moved as she grabbed the cell out of my hand, and she was in the wrong! Do I need to contact an attorney? Lisa

Everything was organized and well put together and not to mention delicious! I 100% recommend there Brookie blizzard it is so yummy on hot days!

Dairy Queen 4710 US HWY 98 N Lakeland, Fl Went in on a Thursday at 11:30 AM. There were only two employees. One appeared to be training the other. The trainee was put on the register taking lobby orders. The trainer disappeared into the kitchen. I spent over ten minutes trying to communicate my order to the trainee, she couldn't get it right. She could barely speak English. I finally gave up and shook my head yes and paid her. The food I received was nothing like I ordered. I shook my head in disbelief and walked out the door. That was two years ago and I haven't been back.

I have ordered a blizzard from Dairy Queen for a long time. Recently when I order a blizzard it comes to me melted, either through the drive thru or dine in. The last time I was their service was so slow, I was waiting in line with a friend for 34 minutes. There were three workers and only one was doing her job correctly and efficiently. The manager was also present and when I asked what was taking so long she just looked at me and returned watching the workers. A guy in front of me was there to pick up a door dash order, water and some food. He was there just a long as I was in line. He talked to the manger and asked if he could get the door dash order and the manager, just said they were working on it. After a couple more minutes he asked again, she responded the same and added for him to be patient. He mentioned the fact the two of the workers were hardly working. She rolled her eyes and continued to watch the employees. He scoffed and said you are not a very good manager. She responded saying she was a awesome manger and that he needs to stop talking. She said that the door dash people are rude and they have been having problems with them a lot. I have no clue why Dairy Queen is so slow, but there food is going downhill as well. I ordered the 4 piece chicken basket with gravy. The fries were super soggy and you could see the grease falling off the fries. The gravy container wasn't even half full. The work of there employees lately is extremely terrible and lazy.

A lot of Dairy Queen locations are run by teenagers. Almost every time that I go thru the drive-thru and order hot food and ice creams for my family….I am given the ice creams first and then forced to pull up and wait for the hot food. The problem is that while I am waiting…..I am watching the ice creams melt and drip all over my car seats, steering wheel and myself. Wouldn’t it make more sense to give me the hot food first and then the ice creams or better yet give me my entire order all at the same time? My children really don’t like getting their ice creams…..seeing evidence that their 53 year old father’s tongue was swept all over their cones.

I received a message saying that I can have a small blizzard for $.85, but I can't actually get it. The message just disappears after a few minutes.