Daniel B.
Disappointing experience with DQ…
Disappointing experience with DQ Rewards and Fan Relations I recently had a very frustrating experience with the DQ Rewards app and the location at 328 King Street East in Cambridge. After receiving a promotional offer for bonus points—enough for a large Blizzard—I went to the store to redeem them, only to be told directly by the worker at the counter that they do not participate in or accept app points. When I reached out to DQ Fan Relations to resolve the issue, they insisted multiple times that this specific location does accept points and participates in DQ Rewards, entirely dismissing the reality of what happened at the register. Instead of taking accountability or making things right, support gave me the runaround—first claiming the points had expired, and then stating there was no record of the reward. It is extremely disappointing to see a brand promote rewards and insist a location participates, while the store itself refuses to honor them and corporate offers zero customer appreciation or support. False promotions and a complete lack of transparency show a real disregard for loyal customers.