D'Addario & Company, Inc.Every day, we are committed to sustainably providing musicians with the most innovative musical accessories in the world.
D'Addario & Company, Inc. (daddario.com) has 340 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Austin A.
My favorite guitar strings! Anytime I've tried a different brand, my guitars feel and sound "off," so I always end up coming back. Any issues I've had shopping online with them were resolved by customer service in literal minutes.
Response from D'Addario & Company, Inc.Jun 17, 2026
Thanks for your review, Austin! We're so glad to hear that you're enjoying the strings!
Dante I.
Great communication, great strings, and on call communication is wonderful all around.
Response from D'Addario & Company, Inc.Jun 17, 2026
Thanks for your feedback, and thank you for choosing D'Addario!
Ändy
I use D'Addario Strings since the late 70's last century. And that time of using speaks for the quality of the strings. On all my recordings you can listen to the guitars playin that strings. It sounds so great. And since a few years I'm a member of the Players Circle, that's a great tool to win some points to get some goodies from D'Addario. You just convey the code, that's given for every D'Addario Product you bought, and than you get some points, nearly 10 % of the value of your product. Good idea D'Addario!
Response from D'Addario & Company, Inc.Jun 17, 2026
Thank you for choosing D'Addario, Andy! We're so glad to hear that you're enjoying the strings and Players Circle! We appreciate your feedback.
Frank Peter C.
D'Addario has the absolute best customer service that I have ever dealt with. They know how much musicians depend on their equipment, and the quality of the products are reflected in their honor to back up everything they manufacture to meet our rigorous needs.
Response from D'Addario & Company, Inc.Jun 17, 2026
Thanks for your feedback, Frank! We appreciate it, and thank you for choosing D'Addario!
Scott N.
The customer service department was very prompt in addressing my concern and responded within 12 hours. I addition, my concern was resoved in excellent fashion. It is a pleasure to deal with companies such as D'Addario that repsond quickly and resolve your issue quickly. Thank you D'Addario Scott N. Drummer
Response from D'Addario & Company, Inc.Jun 17, 2026
Thanks for your feedback, and thank you as always for choosing D'Addario!
John
I had an issue with one of the strings in a new set that I ordered. I contacted customer support, and I could not be happier with my experience with George case (304209). George was prompt in handling my issue and made sure I was taken care of. Thank you George!
Response from D'Addario & Company, Inc.Jun 17, 2026
Thanks for your feedback, John! We're glad to hear that the issue was handled promptly and to your satisfaction! Thank you as always for choosing D'Addario
Bryan
They love what they do! Best customer service!! :)
Response from D'Addario & Company, Inc.Jun 17, 2026
Thank you for your feedback, and thank you for choosing D'Addario!
George B.
I recently had an issue with an Evans snare side head. I emailed D’Addario and in a day or two they answered. The email was from Hailey which asked me to send her make some information. I sent Hailey back the information and the next Hailey solved the issue. Thanks Hailey and everyone at D’Addario George
Response from D'Addario & Company, Inc.Jun 17, 2026
Thank you for providing your feedback, George! We hope you're enjoying the new head! Thank you for choosing EVANS/D'Addario!
