D'Addario & Company, Inc.Reviews of daddario.com

Response from D'Addario & Company, Inc.Mar 5, 2024

Hey there! We're very sorry to hear that you had experienced an issue with your account. We take our loyalty programs Terms of Use very seriously. If you created more than 3 accounts with the same address, that alerts our fraud software. Please reach out to our team directly and we'd be happy to discuss further. Thanks!

Response from D'Addario & Company, Inc.Jan 29, 2024

Hey there, thank you so much for providing your feedback! There are a number of reasons why a Players Circle account may become locked. However, we are always happy to look into this for you if you contact us with the email address on your account! We respond to all inquiries within 1-3 business days (including voicemails, website submissions, etc)! Please send us a message on our help center at www.daddario.com/contact-us and we would be happy to help!

Response from D'Addario & Company, Inc.Jan 29, 2024

Hey Andrew, thank you for your feedback, and we're very sorry to hear that you had experienced an issue on our website. Our site has undergone a number of updates over the past few years. If you're still experiencing any issue, please let us know at www.daddario.com/contact-us and we would be happy to help!

Response from D'Addario & Company, Inc.Jan 29, 2024

Hey there, thank you for providing your feedback, and we're very sorry to hear that you had experienced an issue with these strings and that the retailer you had spoken to was not able to assist. We are always happy to help with string defects! Please send us a message at www.daddario.com/contact-us and we would be happy to assist you! Thanks so much as always for choosing D'Addario!