D'Addario & Company, Inc.Reviews of daddario.com

Excellent customer service. Great turn around helping me with a clip on guitar headstock tuner. Thanks for sending a replacement. 5 stars

Recieved broken snare sticks, got another pair for free without even having to send broken pair back

For some reason over recent years, I’ve started to break guitar strings more regularly. I’ve had a renowned guitar luthier try to reset my guitars which slightly improved things, but didn’t stop them from breaking. And we’re talking about three different guitars and makes here. I’ve adjusted my technique the best I can and tried heavier gauge strings from the company I’d always used, but again only Slight improvements. We are talking about breakages maybe twice a week, and sometimes just minutes after fitting new and even thicker ones. Predominantly the ‘D’ and ‘B’ strings, which made me scared to even attempt a solo which sucks the life out of Expression as an aspiring player. I’m not a thrash metal or overly Angry player, and it’s been an expensive issue with no end in sight, and even out of Desperation, I was about to sell my favourite guitar which had served well for around ten years, to try another, when, Hey Presto… Enter ‘D’Addario’ NYXL. After yet more research to try and solve this, they were flagged up by ‘Google’, so I researched them versus my other well-known company, both who suggest their strings are “Unbreakable”, or words to that effect. Still sceptical, I bought a pack of D’Addario’s NYXL 11-49s, and here we are Six Months Later, and not a single string have I broken. They stay in tune fabulously, offer a Superb tone, and to the point where I’m almost Tempted to push them harder again just to see if I Can break them. I will change them now, but I was trying to see how long they’d go. I’ve restrung all guitars and can say Categorically, these are my strings of choice, and Never have I had the “Confidence” to play as I do now, having had it shattered by those constant breakages. I’ve made a point of putting out this review, because it’s been a Life-Saver for me, and I’m soon to step forward to play live, and I’d like to share this with anybody else who keeps breaking strings who having tried all else, still can’t solve the problem. These May, just do the job… Now, if you could make these to the same specification in Gold to match my hardware and black finish, that would be Guitar Nirvana, even though I know it's a little greedy… Thank You ‘D’Addario’. Bless Mr. Limpopo, on behalf of DOK (Penzance, Cornwall).

What a super friendly and super helpful company they are…… thanks, George.

Your customer service is stellar, Hailey handled my request with the assurance that my challenge was rectified promptly and with customer care, great employee!

I made a polite request to their customer service and I was so taken back with how great their customer care was. Their strings are great and it's refreshing their company as a whole is such a superb business! :)

Friendly complete techjnical answers to my questions.

I bought a mic cable 10 years ago. It stopped working. D'Addario replaced it for me! Hailey, the person who contacted me, was friendly and helpful. I need some high quality equipment for my studio. I'm going to purchase my next mic cable from D'Addario!