D'Addario & Company, Inc.Reviews of daddario.com

George S. is the best !!

I had a problem with a broke

They have amazing products and great customer service!!

George was great to talk with, he went above and beyond, helped me out with everything and more great company and wonderful communication.

Second time writing a review about George from customer support! He is fantastic at his job. I don't normally write reviews, or remember names from people in customer service over email but George has really stood out to me. He assisted me further in figuring out the taper size for .105 gauge strings to make sure they fit in some locking tuners I ordered. Other companies I emailed would not give me taper size for particular strings, but he made sure to measure it out for me. He also helped me figure out the length of some single strings to ensure they would fit on my baritone guitar. He is quick to reply, goes above and beyond at helping you find the information you need, and answering questions with patience and care. George really seems to care about his work and helping people. He deserves a raise / promotion imo!

Had a new bass string start unraveling after just a few hours playing. Sent a note Th night, had a response the next day and a replacement sent by the following Monday!

I sent a merchandise question; George answered with a good solution and an equally good accompanying suggestion. He took care of his end of the solution, and I took care of mine. We were done in an hour and a half from my initial inquiry. Can't beat that. George was knowledgeable, friendly, and professional. This is typical of my interactions with D'Addario. They're a top notch company all the way from product quality, through pricing, to customer service.

Asking about the difference between 2 kinds of strings I got an answer immediately from George! Thanks at this point! He solved my request and added points to my account, whats that great! Iordered the recommended strings and now I´m exited how they will sound at my Taylor guitar...