D'Addario & Company, Inc.Reviews of daddario.com

I've been using "Select Jazz" reeds for sometime now on my soprano, alto & tenor sax jazz gigs and they've always been great; until the last batch! These "organic: cane reeds are absolutely horrible! For example, the 2H on tenor alto AND soprano all play softer than the old 2S. the 3H plays softer than the old 2M. This has left me AND my students scrambling to find an alternative manufacturer and considering it took years to fin a reed that worked well with my Syos mouthpieces and produced the tonal variations I was seeking I am disappointed to say the least. it makes absolutely no sense to mess with a tried and proven formula for the sake of the "Organic" name fad.

Tha customer service is absolutly not competent to answer simple questions.I am very dissapointed. Iam extremly f a k t ap

Recently bought what I thought were 4 of D'Addario's Auto Lock straps on sale. Unfortunately I received 4 regular straps. When I contacted D'Add customer service for a return/refund, they said since the items were on "final" sale, they're non-refundable. It's not really about the cost of this order. It was a slap in the face to a loyal customer. I've probably spent close to a grand with D'Add over the years. That won't be happening any more. So here's an update to my D'Add experience. They offered me 500 "courtesy" points in their Player's Circle program. But to give you an understanding of what that really means: a point is worth about 7 one thousandths of a cent. That's about $3.50. And this is after ordering another $80 worth of stuff. I can't even buy a damn pack of strings with that. I refused their offer. So they "gave" me 200 points anyway. Really big of them, eh?

What I thought was mold damage ended up being damage from a leaky Humidipak. D'Addario sent me $500 without me even asking. I knew something wasn't right. I used the "gift" to fund the repair. My luthier disproved my layman's theory of "mold" and identified it as damage from a Humidipak. You would think D'Addario would have asked for a professional opinion from a qualified luthier BEFORE sending me money. Now, because I misdiagnosed what I thought was mold, what they thought was mold.....what StewMac thought was mold.....the whole thing has been turned around and now I am to blame for the misdiagnosis of damage done to my Martin 000-18WG. You want you "gift" returned? Just give me a payee name and I will send it back. I don't want your money, I want your accountability for damaging my guitar....and a beautiful piece of Americana my Martin 000-18 WG (Woody Guthrie Prototype 2 of 2). Something is wrong with that.....Bottom line: they ruined my beautiful guitar. Their product failed me....and, they failed me, D'Addario Customer Service is useless. I am no longer a fan of D'Addario. Thank you D'Addario for your complete lack of commitment and disrespect to your "loyal customers". Disgrazia...Vergogna...You should be ashamed of yourself.

Online order in excess of $500. Recipient in CO, but I am in NC, as is my credit card address. Receive e-mail advising that order is on hold because recipient address and billing address are different. And then, I'm asked to verify who, by name, the recipient is. First off, if the matter had been addressed as attempting to verify that the order wasn't fraudulent, I could understand. But it wasn't. Second, even if I'd sent the strings to my own house, the shipping and billing addresses would still be different - I use a P.O. Box for credit cards. But, when I'm asked to identify the recipient "...verify who XX is..." well, now I'm both pissed and insulted. I don't need to explain anything, and who the recipient is is none of D'Addaro's business. And then, if the order is on hold, why was my credit card charged 3 days prior? So much for being on "hold." If I've already been charged, then the order should have already been shipped. I contacted D'Addario (no one answers e-mails or the phone) and advised that the order is to be immediately canceled (since it's on "hold" then it hasn't been shipped). I've advised the credit card company as well. Will never do business with this company again, and will instead stick with Sweetwater, who know what customer service is, they are responsive, and they're an absolute pleasure to work with.

Here we go again. Where is my refund for the guitar strap I sent back to D’addario unused with tags attached (Not a close out item.) Tracking shows they received it over a week ago. They authorized the return that I had to pay $13 to return the item. They received the it on Oct. 24th. I have sent several requests to find out what the holdup is to no avail. No return call, no email, no nothing but crickets. D’addario does not take live phone calls. If I had made this purchase through Amazon, I would have been refunded long ago

Hello I ordered a bass head from the website and it never let me choose a size now it’s sending me a head with the wrong size and I can’t get a hold of anyone to fix it

You failed to inform me that some of my items in my order were not available, this is not acceptable.