D'Addario & Company, Inc.Every day, we are committed to sustainably providing musicians with the most innovative musical accessories in the world.
D'Addario & Company, Inc. (daddario.com) has 340 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Luca
Reached out to support as an item had broken, they didn't take long to resolve the issue and an item replacement along with a other set was sent within one week. Overall positive experience and will definitely buy from here again.
Response from D'Addario & Company, Inc.Dec 13, 2024
Thanks for your feedback Luca - we're so glad to hear that our team was able to help quickly and efficiently. We appreciate your feedback, and thank you for choosing D'Addario!
Rick W.
Thank you so much for your quick response over the missing strings I had upon opening a new set Be using D’Addario for as long as I can remember and never had this problem Thank you George and D’Addario for going above what was needed Thank You Rick Weitzel
Response from D'Addario & Company, Inc.Dec 13, 2024
Thanks for your feedback Rick, and thank you as always for choosing D'Addario!
MIKE R.
Hailey did a great job in finding me a replacement bracket for one of my D'Addario tuners. Will not hesitate in the future to use D'Addario for my music gear needs.
Response from D'Addario & Company, Inc.Dec 13, 2024
Thanks so much for your feedback Mike - we appreciate it! Thank you as always for choosing D'Addario!
YUIMETAL D.
Awesome customer service from George
Response from D'Addario & Company, Inc.Dec 13, 2024
Thanks for your feedback Yuimetal! And thank you as always for choosing D'Addario!
Neal P.
Timely communication to my online question for submission, and with great detail. Above and beyond what I expected.
Lamont H.
The fact that Mr. George (the representative I spoke to), was very helpful, tentative, and really keen in his attempts to remedy the issues and inquiries I was having truly made my experience most notable. I've been using D'Addario strings for the past 5 years and I have without a doubt been satisfied every time. Though it is has been a learning curve to find which sets fit me the most, I love the fact that each pair has given me the exact output and response that I would be looking for from that set. Further, your customer service team most notably Mr. George have been a breeze. Anytime I need help with gear or accessories they have always been willing to go above and beyond to make sure the needs of their customer base is met. I plan on using D'Addario strings for many years to come and I've no complaints.
Baron Von M.
I recently had some issues with some strings and I was trying the NYXL line for the first time and I reached out to D'Addario and have been helped, respected, and have been given replacements. The customer service representative that has been helping me has been absolutely awesome. I've used a good handful of this company's products over the few decades I've been playing music and I've never had a complaint. And now working with their customer facing side I am even more pleased then I was before. Y'all got a lifer right here!
LDBarnes
I had a problem with a set of strings. I sent an email with pictures, they were "Johnny on the spot." With a solution.
