D'Addario & Company, Inc.Reviews of daddario.com

I recently bought D'Addario's humidity packs for guitars. This idea seemed far easier than D'Addario's sponge-in-a-tub humidifiers requiring frequent looks and filling with distilled water (continue loving my D'Addario humidity/temp monitors). After purchasing, I caught some negative reviews about my discovery while keeping in mind the pictures users shared of damages allegedly caused by the humidifying packs. I wrote D'Addario about my concerns, the pictures, and the reviews. The next day, I received a reply from D'Addario, saying, a specialist would be responding very soon to your email, "Thank you". That evening, I got the email. The answers to my concerns were intelligently addressed; the pictures were dismissed due to neglect. The packets last four months on average and should be checked regularly. The new black 'socks' that contain the humidifiers are greatly improved over their predecessor. I am sharing the highlights of the reply, the explanation supported every detail and aspect of D'Addario's "Must-have" guitar humidifying packs - Wow! Now, any company that responds so promptly to an email, any company that so thoroughly brings clarity and complete confidence to one person, and one review as a result, has my business for life!

George helped me fix a QC issue and was incredibly cooperative, considerate and easy to work with, great customer service at D'Addario

Have a gretch g5440 bass guitar and wanted a set of flatwound strings for it. It's a 34" scale but distance from tail piece to bridge is quite long and normal long scale strings are too short. Contacted Gretch and D'Addario for advice. Gretch have still not replied but D'Addario replied within 24 hours and tried to help. Ended up buying a set of D'Addario extra long light gauge flatwound which fitted perfectly, they also sound great. Recommend D'Addario for service and quality.

Great strings very helpful company my go to brand highly recommended

I opened a set of half rounds and found to my dismay that one, the G, was corroded in a few places. I contacted D'Addario in the UK and they provided a first class response, sending me a replacement string and a little compensatory item as well. The strings are superb, and the half-round aspect eliminates the squeaks of ordinary strings without losing the tone. I'm using them on small-body acoustic guitars, which emphasise squeaks quite a lot, and these strings solve the problem. Thanks, D'Addario!

George did an amazing thing. The 70 guage wound string on my Pedal Steel Guitar snapped as I was putting it on . Without any hesitation George has offered to send me a replacement at no charge. This is exactly why I've always used D'Addario products. Thank you George 😊 Ronnie Sellers Seymour Tennessee.

George did a phenomenal job assisting me. I tend to ignore these requests but this one I am thrilled to respond to, in fact with the level of service George provided me I feel obligated. I will start out by saying due to Georges attention to my questions and how he addressed them I can say I am a D'Addario customer for life! I was fortunate to get George to respond to my initial request for answers. He treated me with the utmost of respect and concern for my problem. I was imagining being told it was probably my fault. The exact opposite happened so I was thrilled to be taken seriously. I do not know George personally but can tell he is a very honorable and ethical person. Any business would be fortunate to have him front facing customer concerns. Normally I am a very inert and withdrawn person but there was something about him that told me I could open up a little. I did let him know a little bit more about me because I sensed it was safe for me to do so. That in and of itself should speak volumes about Georges character. The way George handled my issue should be the benchmark for others to follow. He is simply the best! Please pass on my very high praise and I will also say D'Addario is quite fortunate to have someone of his character and very high ethical standard working for them. Sincerely, John Donais

The folks at D'Addario are very prompt and professional. I use D'Addario strings on all 25 guitars, 1 Bass, 1 mandolin and 1 banjo. Highest quality products.