D'Addario & Company, Inc.Reviews of daddario.com

Great customer service. Helped me quickly with my question. Great products that I will continue to purchase in the future.

I have always been happy with the quality of their products, but the depth of the information on their website and the personal care they extend to their customers puts them over the top. George and Hailey have definitely gone above and beyond. Good company. And I have no doubt that should they ever fall short, which can happen in business, they will deal with it promptly and well.

Hands down the best acoustic guitar strings I've ever used! Same goes for their electric. My first experience with Daddario wasn't great due to the strings being on a floor model and the guitar didn't sound good so I assumed it was the strings. Boy was I wrong! Their customer service is absolutely outstanding as well! George is awesome! Anytime I've had the slightest issue they've made it more than right! Very few issues in the time that I've been using these strings. When you know you know 💯 I know they are the only strings that brings so much life to my already great sounding guitars!

Amazing customer service!!! I mistakenly ordered the wrong size drum head and have no use for it. After a short description of my issue over the web form and 2 working days of waiting, I received the lovely message stating that a new head was being sent to me in the correct size, and that incorrectly sized head can be kept by me to give to another drummer that needs it. All at no cost to me! This is a perfect example of great customer service. I feel bad that this is at the cost to the company so hope this review makes it to the right people! So thank you very much for your service D'addario and I will be continuing to use your products into the far future!

I emailed customer support regarding some uncertainty about a custom design I wanted printed. Steve was quick with feedback and went beyond my expectations to make sure that I was satisfied with my design before purchasing. I am very impressed by the quality of the interaction, the support from the entire team, and the speed of their work. I've purchased custom picks from D'Addario before and was extremely satisfied with the final product. After this experience, they're now my first source for anything I need done. If they can do it, they have my business.

Great customer service from George at D’Addario. I wrote in about a correction to a product page. D’Addario always uses the best designs, materials, and techniques in everything they offer. Every product shows their relentless pursuit of quality and consistency. I have used their strings on double bass, electric basses, guitars, and more for 45 years. Live long and prosper! RB in Claremont, CA

Incredible customer support Outstanding service Technical support above and beyond expectations

Recently bought a pack of NB acoustic guitar strings from this company which happened to be defect (2 E-strings instead of an E and A). I reached out over mail and got a quick reply the day after. I gave my address after confirming that I had actually bought the product (save the plastic string pack, you're gonna need it) and they sent me 2 new NB packs for my troubles! That's excellent service.