D'Addario & Company, Inc.Reviews of daddario.com

easy to deal with customer service and always a great product

Hy Guys, I've been interested in Strings without Nickel die to health issues and asked the Support for an advice, which Strings i could use. Within no time George replied to my Mail and took a Lot of E-Mails to ensure that I Pick the right Strings. Furthermore he came Up with the Idea to Check my frets, because they could contain Nickel as well. So, he did more than I expected. Really nice. Thank you George :)

The headstock tuner I purchased for my banjo wouldn't power on. Checking the battery proved it was low voltage. Replacing the battery didn't change things. Reaching out to Customer Service looking for suggestions of things I might have overlooked, I was informed that although 7 years old and out of warranty they would as a courtesy replace it. Who does that anymore? Needless to say when I need musical accessories, D'Addario is the choice.

Had an odd and unusual issue with a pair of ProMark sticks. I thought I'd report it as it might help to ID a possible quality control problem. Within 45 minutes, Steve from Customer service reached out and requested some additional info. and offered to send me a replacement pair. Yeah... it's only a pair of drumsticks, but D'Addario listened and took care of me. A pleasant surprise in today's world. That's why I'm a lifelong customer across their drum and guitar product lines. Thank you Steve, and thank you D'Addario!

The products have always been great...But when I had a defective pack of strings (it happens, no biggie) Steve helped me out in no time to replace them! All around good vibes :)

Talked to Steve in Customer Service and he was great. I have been away from drumming for about 20 years but had played drums for over 25 years in my earlier years. Steve took the time and went over some other ProMark options that might work for me with I really appreciated. Customers service reps like Steve will keep me coming back for more ProMark sticks.

Outstanding customer service,! Had a shipping issue and Steve at customer relations was right on it staying in touch every step of the way! Thank you D'Addario! Steve G.

Great customer service experience with Taylor at customer service. Love their strings, the only strings I use on my guitars.