D'Addario & Company, Inc.Reviews of daddario.com

I had an issue with an order on a different site. I was about to get the shaft from this ste that rhymes with Glamazon. Anyway, I messaged the D'Addario team, and they went out of their way to rectify the situation, even though they weren't obligated to do so. Steve was incredibly kind and I am very appreciative to him and the rest of the team. I can't wait to reign hell on these skins.

I have used D'Addario strings almost exclusively since 2005 for my collection of ~20 guitars. Recently, I was stringing an archtop with a set of 11-50 Chromes and noticed the D string was larger than the A string. I bought another set to confirm and sure enough, I wasn't crazy. I emailed their customer support and sent some pics, and within a day George at D'Addario reviewed my feedback and sent me two sets of free strings for my trouble. Great product, great company!

Real customer service, fast, polite and proactive. Had a brand new high E string break on me out of the packet, 10/46 NYXLs. First time it’s ever happened in 15 years. Sent an email, got a response within a day with a replacement for the broken one and a complimentary set to top it off. Awesome stuff!

D’Addario strings of great quality! I’ve needed to reach out a couple of times to customer service for questions I had regarding either order placed or about player points I couldn’t load up (no fault of theirs). Incredible service and prompt responses. It always seems important to them for everything to be perfect!

If there were more stars, more stars I would add! The service of the D'Addario company has no compare and that speaks of the quality of the products. I had a "hic up" with strings that didn't settle in and George my customer service rep went more than an extra mile to help me out. I got the privilege of having a one on one conversation in which I learnt alot about their products, I followed up on the advice and got exactly what I was looking for. Thanks for all!

Fantastic products I've used and stood by professionally for years. Customer service was even kind enough to very quickly help me put in a players circle code I couldn't read off of a piece of packaging.

I have been using D'Addario bass strings for over 40 years. A few years ago for the first time I had a couple of sets where the E and A strings were completely dead. I called up and got George. Not only did he send me replacement sets but two additional sets! George is also very knowledgeable about technical issues. AMAZING customer service and FANTASTIC strings!

Love their strings and prices. They fit my playing style and budget. Great customer service too. String broke while installing and they are quickly replacing it for me.