D'Addario & Company, Inc.Reviews of daddario.com

RESPUESTA A D'ADDARIO: no entiendo por qué cerráis una conversación pasados tres días y hay que abrir un nuevo ticket y no sé ni lo que es un "ticket". Os escribí varios correos y me sajes en la app y nada. No obtuve respuesta. La única respuesta ha sido aquí en trulispot. También os escribí en Am azon y no respondisteis. RESEÑA: Se me han roto "dos veces" en los dos últimos juegos que compré, la primera cuerda. Algo que nunca me había pasado. El resultado, pues me ha fastidiado dos juegos de cuerdas y además, una de ellas me saltó, cuando estaba tocando. El juego es CARBONO TENSIÓN MEDIA. Yo toco estilo clásico, no toco fuerte y nunca se me rompen las cuerdas. Desde el servicio de atención al cliente, me dijeron por correo electrónico que me compensarían las molestias enviando dos juegos de cuerdas. Al ver el correo unos días después, les respondí. Ya nunca más me han respondido. Dicen que la conversación está caducada. Les he escrito varias veces y nada: NO RESPONDEN. Años tras año, comprando cuerdas de esta marca porque me decidí por ellas... Y siendo socio del círculo, metiendo códigos para obtener puntos...

£45 in the bin for earplugs worth £5. The plastic part to put in the ears is not very resistant and it get soft after 3/4 times. It doesn’t protect the ears a lot, not good for concerts or rehearsals. I am very upset about this. And I tried many earplugs in my career. :(

I have not noticed that I added Light tension strings into my shopping cart instead of Medium. Placed order. Immediately reached out to their order support to correct the order (the price is identical) to show Medium. They responded that no changes to the order are allowed for some obscure reason of shipping it quickly (the order has not shipped yet), but that after receiving the order I can return it (and pay the shipping fee, of course). They shipped the order one day AFTER I reached out to them. [UPDATE after receiving reply] So the order was in fact shipped more than TWO days after I reached out to correct the order. It sounds like to make the shipping process simpler for the company, customers are left out to dry: instead of the item I want, an item I don't want is "quickly" (after 2 full business days) is shipped to me, and I am asked to waste time and money on return. I actually regret ordering directly with d'Addario - if I ordered the same thing from Amazon, I would not have this problem (changing order, canceling order, doing free return if I need to), and I would also get 5% cash back on my purchase. Not the end of the world, but lesson learned.

When placing order I get "There was an error processing your payment. Please try again or try with another card". Somebody should probably look into fixing this.

Extremely disappointed. I play pro arte EJ30 rectified nylon, normal tension. The trebles have now been replaced (it has been confirmed) with clear polished strings, but with no change in description. The packaging even continues to refer to “lightly textured” trebles. I just wasted 50 dollars on 3 sets because of this. I will have to say farewell to D’Addario after many, many years as a loyal customer.

I am really unhappy with the customer service. We bought the 14" Hybrid Marching Band instrument, but the size is not right, and I need to return it. We've called and emailed more than 10 times, but no one has responded to us

Non sono chiari quando propongono il servizio, non parlano apertamente delle clausole soddisfatti o rimborsati anzi le occultano, sono persone estremamente ignoranti e inaffidabili. State lontani da questa gente.

The turner I got diplays A on every note on my bass and I been around and around with George till I'm over it, I'm going through Chemo for the next four months and the cancer is easier to deal with than George. I have a long time memory so will just figured I threw my money away on more China crap and this also reflexes on Amazon as they now have so many vendors you can't get refunds from anymore