Cynthia RowleyReviews of cynthiarowley.com

11/16/2025 Just saw this review I wrote four years ago. Still never received my money. Never buy from Cynthia Rowley! I did everything right, and they just aren’t honest. Bought a sweater from Cynthia Rowley. Returned it immediately the day it was delivered with receipts and tags intact. They said their return system was down although they have received the sweater. Still waiting for money to be credited to my account. Getting a little nervous.

We returned the goods a month ago for nearly $1000. They confirmed receipt. They said they had problems with the refund system... Bet they can still take money. I'm having to go via Amex to get a refund. Awful service trying to return impossible to get money back

Waiting for a refund on return. Was responsive at first and has disappeared completely. Do not trust!!! Sketchy.

I’ve had a great experience with customer service. I emailed their returns email for an exchange due to size and they handled it right away!

Ordered two items from the website. I wanted to return one. Customer service line is full. I can’t believe how unprofessional and unethical this company is. Finally got a real person on the phone and he said there was only one (1!) employee who handled returns. I threatened to call my attorney and they finally sent a shipping label. Never again will I purchase from this company.

Do NOT buy from this store. Even one star is way too much for the horrible experience I have now. Never received my package, call - only went to mailbox and mailbox always full! Email - never response! This store is a scam! Shame on Cynthia Rowley

I wish I had come here to read reviews before spending any money on their site. I received my order and the color was far different than pictured so I immediately wrote for a return at returns@. After a week I wrote another email. Then another to care @. Then I called and all mailboxes were full. What a horrible customer service experience! I may challenge the item on my credit card statement. edit: eventually they replaced the item after much emailing, but I would not order here again due to difficulty.

In May of 2021, I ordered two dresses that I saw ads for many times on Instagram. I ordered directly from their website. The dresses arrived, but were too large and the material was of much lower quality than expected for the price. As per the return instructions, I emailed customer service to receive a return label. There is a 14 day return window. It took me sending over four emails and stating I would open a dispute charge with my credit card company if I did not receive the return label. In between emails, I called the number listed on their website, and pressed the option for customer service, which then repeats the option for customer service. After pressing the option a second time, I was routed to a very long beep and the disconnected. Customer service, if it does in fact exist, was attempting to ride out the 14 day window, so that I would be unable to return the dresses and receive a refund. After the final email, I received a return label. I mailed the dresses the same day as receiving the label. The dresses were received and signed for at the return location on 6/28/2021. It is now 7/13/2021 and I have received zero communication from Cynthia Rowley regarding my refund, despite me sending six emails requesting confirmation of the refund, and stating that I will be opening up a dispute charge with my credit card company, which I am now in the process of doing. Stay very far away from this company, unless you enjoy making a donation to a non-existent customer service team.