Cynthia RowleyReviews of cynthiarowley.com

I placed and order for a $300 dress on 3rd July and despite contacting them over 12 times on email and social media I have never received a response! its theft!!! I shall be taking legal action

Terrible service and overcharge customers for shipping. I asked them to send to my USA adress they send to Australia and charge me $50 usd for a mask rip off company

WORST customer service! Do NOT order online. You cannot get any help with returns. They are basically stealing our money. I returned the items it took 2 months to get and returned within 2 days. No credit..Nothing. Nobody will respond to emails or phone calls. $478 they stole from me. They received their items back but did not credit my account. It’s the worst experience I’ve had with online ordering.

While Cynthia Rowley has slick online and SMS ad campaigns to entice you to buy from them, their follow up fulfillment and customer service is non-existent. They take up to 2+ weeks to respond to multiple order status inquiries, their Customer Service phone line just goes to a fast busy signal, and their Customer Service text option bounces back. Do not waste your money or time on Cynthia Rowley — the quality of the merchandise is not commensurate with the prices charged. Also, the spent on chasing purchases or politely requesting refunds for purchases that were not received is simply time wasted.

I don't usually leave reviews, but I have to warn others. Do not order directly from cynthiarowley.com. They have the worst customer service. I placed my order on July 6th, and just received the final item on August 20th. I have contacted customer service via social media. emails, and phone, and it has mostly gone unanswered. When I did finally receive a message on Facebook, they gave no apology or explanation for the delay/lack of communication. The shipping/tracking information was incorrect, which caused confusion, but I was unable to speak to anyone about it. Once I finally received my items, I was surprised by the poor quality of them. I am not returning them because I don't want to deal with this company.

Have spent 2 months trying to return an item writing to every email address I can find for every department and have had no response.

Cannot believe this company... I was charged the FULL AMOUNT and have received one item out of four!!!!!! Spent a lot of money and have had ZERO response from customer service about any updates....it has been about 8 weeks of silence. DO NOT UNDER ANY CIRCUMSTANCES ORDER FROM THEM! The worse experience I have ever had!

Terrible customer service. They sent me a tracking number and I never received my order. When I checked the tracking after 10 days of not receiving my order I sent an email to customer service, no response after 72 hours so I sent another email. No response again so I sent another email - they don't list a phone number on their website by the way. In my third email, I requested cancellation on the order. No response. The following week I reached out on Instagram, finally, I received a message back asking for my order #. I sent screenshots of all my emails and guess what NO RESPONSE again from Instagram. I followed up the next day and the Instagram manager said they would cancel my order. An hour later I got a shipping notification for the other items. I requested again for cancellation of the item I never received and the items they are saying are shipping after my requested cancellation from the previous week. I've reached out countless more times with no response anywhere, I've learned this is a terrible company with terrible leadership that doesn't value customers or our population. If they did they would be donating proceeds from mask sales which they are seeking for $35 and completely crappy and itchy. I have filed a complaint with the BBB and asked my credit card to dispatch the portion of the charge I never received. Disgusting behavior from what used to be a brand I thought made cute items, but without a proper business model, your cute designs mean nothing. DO NOT ORDER