Cynthia RowleyReviews of cynthiarowley.com

Purchase a dress on final sale. Took a chance - the dress weighs alot because of the crystals -

Wrote in to customer service 3x for help after placing an order and never received a response. Extremely unprofessional. I’d suggest you avoid this retailer.

NEVER BUY FROM CYNTHIA ROWLEY…TERRIBLE RETURN POLICY & HORRIBLE CUSTOMER SERVICE! THEY REFUSE TO DO RETURNS AND EXCHANGES AFTER 7 DAYS! OVERPRICED POOR QUALITY MERCHANDISE. SPREADING THE WORD TO EVERYONE! 😡

This is a personal experience and I hope it's not the general rule for everyone else. I shopped for a dress online that was on final sale. Their return policy states that items on final sale can't be refunded and I was completely aware of that. However, the item in the picture looked absolutely nothing like the item that came to my door. For a brand that's so hyped on social media, goes to fashion week, and sells dresses for 500 dollars I found that the quality of what I bought was poor. The dress I bought was a light blue dress titled Clara Organza Dress, looked light blue on the picture. What I received was a dress made of 100% polyester fabric in a opaque turquoise color that's cero flattering and quite cheap-looking. The shipping box came all messed up and with just the dress in a plastic wrap. I would have expected way more for such a brand. When I reached out to customer service for the return, of course, they denied it because of the return policy but I would have expected at least some responsability on their side considering how important it is to be consistent with that you show in pictures and what it looks like in reality. Surprisingly the customer service did replied in time. I wouldn't recommend based on my experience and what I received and I hope this review helps other people in the future.

Horrible customer service…the website offers a 30% discount on puffers but when you try to use the code it says already used. When I emailed them about the problem I was experiencing their response was the sale has ended. My response to her was that their site was still advertising it! Crickets….silence… so unprofessional!

Their return window is insanely short. 10 days from the delivery date for returns is almost impossible to adhere to with COVID restrictions and a life. They have no contact number.

DO NOT PURCHASE! I ordered two dresses in two sizes, keeping one and returning the others within 3 days of receiving. Three emails to Returns and two months have passed without a refund. Now I see other reviews that this delay is the norm with CR "switching return systems" and horrible customer service should be expected. Their failing rating with the BBB is accurate. What a scam, such an awful business.

Don’t shop with them, a month later and seven emails, bank claim, just today I’ve got refunded, and in the next 7-10 business days. Poorly managed and overpriced: $325 for a dress shirt in cotton. Horrible. I returned it the day after I bought it. I wouldn’t recommend their business to anyone.