Former C.
Good product bad service
Long processing time due to lab move, which was poorly communicated. The first notice I got about delayed processing time referenced a prior notice that I never received. When I reached out to support for clarification the person I communicated with (VP of Marketing, of all people) was very curt and borderline rude. The product seems good and easy to use but communications and service really sucks. Lastly, I remember the instructions in the kit being a little hard to follow but I found a video online that was way better.



