Brian
Death Spiral of Onsite Service
Imagine receiving an automated call that your prescription is ready as a pneumonia patient. You literally jump in your car and head the 2.2 miles to the CVS. You arrive and the 4 people working the Pharmacy are getting to lock up for Lunch. No problem. Everyone deserves a break. Store is empty except maybe 2 other shoppers. I ask "can you do one more pick up before you go please?" ... answer: "absolutely not, we're closing up for lunch" ... the Pharmacist was still in the cube too so it could have been done IF CVS REALLY CARED. No policy violation would have occurred as the Pharmacist was still present as I stated. But they don't care. So here I stand waiting at the Pharmacy check out awaiting their return at 2:00PM as their "policy" stated. When I said "well that's pretty bad customer service" the one kid in his blue scrubs says "you mean I don't get lunch?" ... obviously a great listener because where did I say anything like that. Good luck CVS. If this is your future you're going to need it. For those customers reading this - definitely use Walgreens. I do and should have on this prescription. I will going forward. No Extra CARE Card needed there LOL!


