CVS PharmacyReviews of cvs.com

The pharmacy that my mom uses was no longer able to honor the coupon cards (GoodRX) for her 2 current pain medications (she is 91), so I had to look elsewhere. Without insurance, the price was way to high without it, so I did some research on all of the discount cards, and they all listed CVS as having the best price. I'm never 100% confident that I am receiving the most up-to-date information, so I actually went to the pharmacy at 2469 Bay Area Blvd. in Houston to speak with a pharmacist myself. I was told that they could not give me the actual price until the prescription had been received by them (which I think was just them being too lazy to look it up since I had the drug name, dosage, number to be filled, etc.) but the woman that I spoke with did indicate that the price that I showed her would most likely be correct -- or at least close. This was on a Sunday. I took my mom to the doctor the next day, Monday, and had her 2 prescriptions moved to this pharmacy -- and yes, I received a confirmation from the doctor's office that the prescriptions were sent that very day.What a HUGE mistake that was! Both were for pain and so this isn't medicine that can be delayed to be filled. Not having heard anything by Wednesday, I went in person to check on it. First, they had not even looked at it. Then they told me that with the patches, they showed they had enough in stock, but they couldn't locate all of them on the shelf, so they would only be able to fill 2/3 of it unless more were ordered and we waited. Then, the second one was for 180 pills and they only had FOUR! I asked if they were on order, and was told no, but they could order them that day. This should have been done the day the prescription arrived... not two days later. I wonder how long it would have taken if I hadn't come in person to check? Then, after all of that, when one of the workers tried to apply the GoodRX coupon, the pharmacist stopped her and informed me that CVS was no longer able to honor the coupon for drugs of this type. I stated that I checked in-person on Sunday about the usage of the coupon and its actual price advantage, and he simply said that apparently that crew didn't know the policy and the information that I was given was incorrect. Now, even though I went out of my way to make certain that I had all of the facts before I initiated the switch, I have to get back to my mom's doctor and have the prescription sent to an entirely different pharmacy and completely start over. What a bunch of incompetents that they have working there. As a result of the ignorance of the Sunday workers, my mom will be without her pain medication for at least an additional 2 - 3 days. Even if I had stayed with them, they were too unconcerned about simply doing their job that they hadn't even looked at the prescription and put it on order. It had been there for 2 days, and they knew they didn't have enough of either drug in stock, so why wasn't it placed on order right away? Their entire attitude was basically, "oh well..." All I can say is that I would NOT recommend this pharmacy to anyone who is wanting quality care and knowledgeable service. If this was my only choice, I would actually consider doing without whatever drugs I needed before I ever used them again. If there was less than a 1 star rating, I would have definitely given it. Take a look at their other ratings and you should definitely get the picture as to what is going on there. Highly NOT recommended!

3 times I was lied to when I could fill my Tramadol. Finally today, Sat they then say mail has already run, this at 9am. Total lie. I pay for same day delivery & she thinks it is done by usps, wrong it's by a local delivery service. She asks if I want it on demand but still can't get it to me until Monday. I was out of this critical pain med 2 days ago because of cvs lies. I of course got upset & told her what I thought in not nice terms. I was provoked into this reaction to get rid of me. Every employee I've talked to at the store In Target at Fort Smith Arkansas & they all have this god attitude, that they control your drugs & they will give them to you when they want to not when they are due. She put my orders on hold. Anyway I told her to cancel everything & I'm done with her store. This idiot pharmacist calls me back 10 minutes later (on a cvs phone) and proceeds to cuss me out, LOL. I've been using this store for many years & have never been satisfied with them. They deserve a MINUS FIVE review

Always short staffed. Constantly failing to transfer the correct information between doctors & Medicare with billing and filling prescriptions.

Phone service is terrible. I've tried to call about a prescription refill but their answering service is lousy. Impossible to reach someone in the pharmacy regarding a prescription refill that seems to be in limbo.

You absolutely cannot speak to a person in the pharmacy. You have to now leave a message and hope they will call you back which they don’t. I signed up for care pass to get my prescriptions delivered but every single time they fill a script there is no option for delivery and I have to call to get it changed to delivery and of course they don’t call me back. A person needs to answer the phone and they need to have an option that is easy on the app to have a prescription delivered.

There's a serious lack of customer care at the corporate level and their store at 1855 W. Irving Park Rd, on the Schaumburg/Hanover Park border. CVS isn't respectful and sensitive to the disabled. They won't allow caregivers or family members of the disabled to pick up their online orders. Sarah (if that’s truly her name) told me that I either had to bring the disabled person into the store or bring the disabled person's cell phone into the store to show proof of the order. The disabled person doesn't own a cell phone, as she is unable to physically hold one. Sarah turned me away without giving me the order, citing "corporate rules", but it didn't end there. She scolded me in a condescending, punitive way about how I shouldn’t blame her for the corporate policy. I then asked to speak to the store manager and she told me that she was the store manager, then continued to lecture me. I asked her, "Whatever happened to customer service?" It seems to be an unknown concept at CVS. The item was already paid for, yet she held onto it. I then asked how we could get a refund. Sarah requested my driver's license. Fortunately, I have the same last name and address as the family member I was trying to help. Only then did she agree to give me the order. As I walked towards the door, she continued to scold me. That kind of behavior doesn't belong in retail. She treated the situation like it was a power struggle. I filed a complaint with the corporate office, which was a complete waste of my time. The man from corporate CVS, who did not provide his name, was just as rude and insensitive as Sarah. I asked whether CVS could consider adding a field for a pickup person’s name to their online orders, and he abruptly cut me off and said, "That will never happen." No explanation why, other than to bring up the corporate policy again. He even acknowledged that CVS's competition allows a pickup person to be named when online orders are placed. He simply didn’t care. OK then, in that case, I’ll shop with your competition from now on.

First I’ll preface with my health care is 99% VA provided. There are a couple of things the VA just doesn’t provide such a as my Libre Freestlye Glucose monitor. I have been utilizing CVS Pharmacy for that. They repeatedly mess it up. Don’t have it available on time. This most recent issue was the failed to notify me the prescription was up for renewal. I’ve attempted to pick up the prescription multiple times, this most recent attempt the pharmacy clerk was extremely belligerent with me and said well the VA should be doing this crap and not me…… It’s not the first time a CVS Pharmacy worker has shown disdain towards me for being a retired military veteran. The only reason I use CVS for my non VA items is because my wife has handled their web content for year, but after this last issue, I'm done. #horriblesimplyhorrible

You can only get an automated system when you call. No one will speak with you. After I left two messages regarding my prescription being on back order for a week, I got a call back for them to hang up as soon as I answered. Then left a third message, and they wouldn’t call back. Had to transfer my prescription to a different pharmacy.