CVS PharmacyReviews of cvs.com

Blue Medicare RX of MA and CVS is a fraud. I’ve been Blue Medicare RX and CVS Caremark customer for many years. I didn’t really pay much attention to this whole business until recently, when I noticed that Caremark keeps increasing prices for my 3 meds. It got to the point where it made no sense for me to use Blue RX and Caremark because I was getting meds via Goodrx for a lot less, while still paying for Blue Medicare RX. However, what happened recently completely changed my mind about these 2 institutions (BCBS Blue Medicare RX of MA and CVS). My wife recently had a prescription of the ear drops (for 1 week) called into CVS. When she came to pick it up, she was quoted $180, stating that price without insurance would be $240. Taken aback she refused to go with Blue Medicare RX card. She asked how much it would be with Good rx card. After waiting for a while the pharmacist came back with $48, saying this is a good deal. (really???) It still sounded too high. So, I did Good RX search for this prescription and had discovered that I can get at Big Y pharmacy for $18!!!. Now this sounds felonious on the part of Blue Medicare RX and CVS. When I called them to complain I had discovered that this Blue Medicare Rx program is now managed by CVS itself. Can you freaking believe this mindboggling conflict of interest? We are literally being robbed by CVS under the guise of Blue Medicare RX...in broad daylight. Absolutely disgusting... Someone should go to jail for this.

Incompetent, rude pharmacist. Spruce Hills in Bettendorf.

We just switch out of CVS for several reasons: 1). It is virtually impossible to reach CVS pharmacy live during the business hrs. We have tried hundreds of times, all failed. 2). Totally incompetent staff. I have a medicine that is allowed for 3 refills till April 2, 2025. Yet, CVS staff told the Walgreen Pharmacy (where we transfer our prescription from CVS to) that there is NO refill in that particular medicine, and hence it CAN'T be transferred to Walgreen. When my wife asked for her medicine yesterday, 8/21/2024, its staff claimed it wasn't available. Today, she found out it was arrived yesterday and stored in the refrigerator. So, the CVS staff is totally clueless, incompetent, and non-professional.

Through improper coding by my Primary Care Physician, I have been coded as being a diabetic. I have never been a diabetic as attested to by other physicians and hospitals, nor have I ever taken any diabetic meds. CVS continues to call me approx 3-5 times per week trying to get an order for diabetic supplies. I have previously told the telephone solicitors to stop the calls and sent an email asking CVS Corporate to discontinue these calls without any results. I know these calls come from CVS’ contract boiler rooms, but they get their contact information from CVS which makes it their (CVS) problem. I want it stopped now!

Called CVS about my prescription I need refill, it’s late because of this new system. Kept asking to speak to a human. Got answering machine and when the pharmacist called back two days later, I let it go to voicemail. Gave her the same medicine, robots

Tall slim pharmacist refused to serve me; he left me standing on line, serving and calling other people who just walked in. I also purchased some alcohol wipes and a cash record book from there, which I knew to just pay up front at the self check-out. But instead of getting what I needed from that pharmacy, I will take it elsewhere.

The new phone system is convoluted and annoying. You should not have to spend 5 minutes getting through voice prompts only to be forced to leave a message and wait for god knows how long for a call back to speak to a real person.

I had left my photos to be developed at CVS over a month ago now. I had been told to come back in two-three weeks when the photos would be done. Naturally, I went back after 2 weeks to see if there were any updates with my photos. I was greeted by a blonde lady at the cash register. I tried explaining to her my situation and how I was only handed a tiny piece of paper, so I didn’t know the whereabouts of my photos. She spoke to me in a passive, aggressive manner and told me that my package was not there, without asking for my name or even trying to look for my photos. She then told me to look at the tracking number they gave me. I responded to her by telling her I was not given any “tracking number.” She then told me to enter the small digits on the paper into the USPS tracker. Nothing that was explained to me. Upon entering the numbers, USPS stated that my package had arrived. I told her that, and she proceeded to grab the basket with photos and throw it on the counter. She told me to look for it. When I couldn’t find my photos, she said that she didn’t know where they were and she couldn’t do anything about it. All in all, very rude tone. My mother then proceeded to ask her what she (tthe lady working) could possibly do about this. To which the lady responded, “I can do the same thing that you do.“ My mother then responded, “But you work here? Do you not have more information than the clients?” The lady then responded, “What do you want me to do? Go to North Carolina and get it myself.” Her tone was COMPLETELY unacceptable with us throughout the entire interaction. She was very passive, aggressive, and very rude to us from the beginning. It was an awful experience, and I will never go back to CVS to get my photos done. A service I have to pay for and got treated completely unacceptable for. To this day, my photos are nowhere to be found, and the tracking number does not work. This person should not be in charge of customer service with behavior as unacceptable as that. We were very surprised with this behavior, as we ALWAYS go to this CVS branch and had never been treated so terribly by someone there. CVS, 13454 S Orange Blossom Trl, Orlando, FL 32837