CVS PharmacyReviews of cvs.com

My husband got sick which is very rare for him. His insurance is not accepted at our local pharmacy. They told my husband that CVS is the only one that could fill his prescriptions so they transferred the prescription over to CVS for him as we drove 35 minutes to Laurel location. We were told it would be 45 minutes. We waited patiently before we went to the drive thur only to be told it’s not ready. While dark was approaching we still waited another hour and half only to purchase some of the medicine without a concern to even tell us some was not fulfilled No hello may we help, no thank you after his purchase( because they knew they had not fulfilled their obligations). When I called the next day( early in the morning) to ask about the medicine that is missing they only then felt the need to tell me that its on backorder and several others orders was in front of his order. Rude pharmacy department, but store gentleman that was stocking the merchandise back on the shelves was well polite and mannered when he spoke as we entered the store the second time. If I had to list fives things I experienced they did on their in the pharmacy department it would be 1. Rude 2. Rude 3. Rude 4. Rude 5. Rude .

During a recent visit to the CVS pharmacy in Woodstock, NY, I encountered significant challenges with my prescription service. The pharmacist, Ronald Pilz, questioned my prescription's validity in a manner that made me uncomfortable, discussing sensitive medical details in a public setting. When I attempted to resolve the issues by calling the pharmacy, the woman I spoke with was not receptive. Throughout the conversation, I was continuously talked over, and the representative's tone was dismissive and unhelpful. I was unable to obtain my needed medication, and the subsequent attempts to transfer the prescription revealed additional service complications. The entire experience was frustrating and left me feeling unheard and without the medical support I required. I hope CVS will review their customer communication and prescription handling procedures to improve patient care and service quality.

Most horrible website software to date. I could log in but none of my prescriptions were listed. There is no place to enter and search an RX. So I called the help line and got someone in a foreign country that I had trouble understanding. When put on hold, got garbled horrible music. So went into the store only to be told that my Rx is "INACTIVE" --call your doctor. So apparently my two refills not expiring until Fall are suddenly unavailable. There were only two people in the Pharmacy so no wonder they look stressed and dashing around like one-arm paper hangers. Under those conditions, drug errors can easily happen.

This is literally the slowest pharmacy in history. It’s more than 4 people back there with one person working drive-thru and in-store customers. Please do better with hiring it definitely affects customer service.

I had a dreadful experience at this CVS Pharmacy. Kelli, the employee assisting customers, was incredibly rude and unprofessional. She was wearing AirPods while handling personal information, which is a clear violation of HIPAA regulations. When I brought this issue to the manager, Pasha, he simply ignored her and continued to allow her to work with AirPods on. This lack of professionalism and accountability is deeply concerning. If management cannot enforce basic standards, how can customers trust this pharmacy with their health and personal information? CVS needs to take immediate action to address this problem. I will definitely escalate this matter to corporate.

Terrible company they don't even answer the phone. I needed to ask them a question about my meds.

500 Grafton street. This store stinks. Disappointed 9 out of 10 times. They offer themselves as a UPS shipping locator, that CVS is compensated for through UPS. But what UPS probably isn't aware of is that they have no capability to scan QR return codes for free shipping of return items, making this location totally useless as a dedicated UPS Store location. Plus, the ATM is typically not functioning. The last time it wasn't working and I asked when ot was expected to be fixed, the answer I got, "Could be tomorrow, or it could be in a week." THIS STORE SERIOUSLY NEEDS SOME COMPETITION!!L

I used to have an ExtraCare + account and signed up about one year ago. The terms of my account was an annual membership that would auto-renew each year, with advanced email notice before my card was charged. I had the intention of cancelling the account prior to renewal but didn't remember the date. I wasn't concerned, as I was anticipating receiving my renewal email in the upcoming weeks and would cancel at that time before I was charged and the renewal took effect. Today I checked my credit card statement and saw a renewal charge, which was unauthorized by me. Turns out it was CVS auto-renewing my membership WITHOUT providing advanced notice of said renewal over email (yes, I double checked my inbox, trash, and spam folders). When I called their support team to cancel the membership, I had to jump through hoops in order to get them to refund the pending annual charge - even though it was charged outside of their terms of service. After 20 minutes on the phone, I was finally able to get this corrected, now I'm awaiting my refund within the next 7 business days. If you have an ExtraCare+ account, make sure you're being charged fairly and being notified appropriately. Cause this is some shady nonsense.