CVS PharmacyReviews of cvs.com

I recently visited the CVS located on Randall Road in Crystal Lake to discuss a prescription for my son. Upon arrival, I spoke with the evening pharmacist about a medication that is crucial for managing my son’s seizures. Unfortunately, her response was rather callous, as she expressed indifference to my concerns, which left me feeling quite distressed. As I exited the store, I encountered an employee named Tony. He had an unwelcoming demeanor and a strong smell of smoke, reminiscent of an old ashtray. Wanting to clarify who the store manager was, I politely asked Tony for his name. He told me it was Sam, but when I asked if he could write it down for me, he unexpectedly replied, “No.” Surprised by his tone, I responded with, “Excuse me?” to which he retorted, “No, what, you can’t remember the word Sam?” His dismissive attitude was quite off-putting. This experience made me realize that customer service at this CVS location was lacking, and I left feeling disappointed and defeated. I think I will return to Walgreens, where I have always received much friendlier service.

I have a CVS near me. But, their service is terrible. Had to wait 15 minutes at drive thru. Will be changing to express scripts.

I sat at the register at this store! From 714 to now when making this post! Wouldn’t have been so bad if the store wasn’t empty! No the cashier watched me walk in no greeting and then proceeds to walk away and never come back for almost a full 15 mins! I know there was two workers as one was complaining they had to do the close its 730 to what 8 9! Staff is off! Service is off! I came purely for convenience and even that was bad!

I have no idea who would willingly pick up their prescriptions from this place. The lady was short rude obviously having a bad day or maybe a bad life and if I wasn't picking up for my dad I would never ever in my life go back.

Every time I go to pick up my prescription, it isn’t ready and they asked me to wait although the app says I can pick it up. It takes days to fill a prescription. They have also given me the wrong milligrams of my son‘s medication, which is a controlled substance. I called and left a message for the manager to express my concerns, only to not get a call back. The CVS on Highway 190 in Mandeville, Louisiana. As soon as my refills are done, I will be switching my pharmacy. I’ve only been using this pharmacy for a few months and have been sorely disappointed.

I hate when I speak to a worker first & they don't speak back. I get it silly rabbit; I don't look like you. I am sure you're being rude. It's a crying shame that some people are ignorant. It's not a good feeling to be treated that way.

Mess up every month. Do they not understand they are messing with people’s medication?

Delia at CVS pharmay 865 North Highland is very disrespectful and unprofessional and self hating by helping white customers and refusing to help Black female customers.