CVS PharmacyReviews of cvs.com

Requested a refill a week ago. Never in stock. I was told THREE times that it would be here tomorrow. Today the story is that the prescription is out of refills. I had the doctor send a new prescription a week ago. They can’t find it. This failing company gives its customers all the reason to switch over to a mail order pharmacy. It’s a company you really want to hate.

Most of the items in NYC store are locked. After pressing "Customer Service" button multiple times and waiting for someone to come and help, I asked passing by employees to help. None did. When I asked for a manager, I was directed to a cashier's line. I chose not to wait on another line and went across the street to Duane Reed and bought what I needed. This is not the first time I leave CVS store without a purchase. Next time I will go to Duane Reed.

To Whom It May Concern, I am writing to formally file a complaint regarding an extremely distressing and unacceptable incident that occurred at your CVS store located at 5050 W Baseline Rd, Laveen, AZ (Store #5892), on July 29, 2025, around 12:00 PM. I visited the store with my 6-year-old son to purchase a few items: a box of 4 Oreo ice creams, four 12oz sugar-free Red Bulls, and two Gatorades. We completed our purchase at self-checkout (Register #17), using Apple Pay, and I scanned my CVS ExtraCare card during the transaction. The cashier assigned was #97, and the transaction number was #6224. Shortly after finishing, a CVS employee named Dorothy Mae came running over and demanded to see a receipt. I explained that I had opted for an email receipt, as I prefer digital copies for environmental reasons. However, before I even had a chance to access or show the email receipt, she accused me of theft, grabbed the items I had just purchased, and attempted to physically assault me and my son. My son was frightened and visibly shaken by this unprovoked and aggressive behavior. When I tried to calmly explain and de-escalate the situation, the store manager, Monica, arrived and also engaged in verbal and physical aggression rather than resolving the issue. I was left feeling violated, humiliated, and deeply unsafe, especially with my young child present. This experience was not only traumatic, it was completely unjustified and unacceptable. At no point was I given the opportunity to prove my purchase before being publicly accused, assaulted, and robbed of my items by a CVS employee and the store manager. This treatment was degrading, unprofessional, and threatening. I would also like to note that I have video evidence documenting parts of this incident, which I am willing to provide upon request to support your investigation. I am requesting a full internal investigation and that appropriate action be taken to hold the employees involved accountable. Furthermore, I would like to know what steps CVS will implement to prevent this kind of behavior from happening again, particularly toward customers who are accompanied by young children. In addition—and I say this respectfully and sincerely—I would like to know what CVS intends to do for both me and my son to address the emotional, physical, and psychological harm this incident has caused us. This situation was deeply traumatic and will have a lasting impact on our well-being. Please confirm receipt of this complaint and advise me on how you intend to address this matter. Sincerely, JD Date of Incident: July 29, 2025 Store Location: 5050 W Baseline Rd, Laveen, AZ Store #: 5892 | Register #: 17 Cashier #: 97 | Transaction #: 6224

I wrote a review two days ago. Since then CVS asked me to contact them. I did. They claimed that they will call me" within two to three business days".... Still waiting.

Recently CVS signed a deal with the manufacturer of WEGOVY. So now they will only cover that medication even when your DR provides evidence that it causes adverse effects on your heart. So, CVS would rather me take a medication that would risk my heart health than work with me on an exemption to another medication. They denied my claim in less than an hour of review

Very rude. Slow do not know job t o priotitize.

Refused to accept my GoodRX coupon for medication because it was narcotic and I do not have insurance plus lady at counter was hateful and snotty. Switched all my prescriptions to other pharmacy's. They don't even deserve 1 star.

My pick order was missing an item, the evening manager mentioned I should return in the morning to speak with the REAL manager because he is incompetent! My missing item was on the pickup self, but instead of being a manager and using good customer service skills, he chose to turn the customer away! The absolute worst CVS located at 115 West 125th Lenox Ave