CVS PharmacyReviews of cvs.com

It's not so much problems with staff it's just everything is so overpriced. I am on medicare and get a $45.00 allowance every two months to order medical supplies. I use it as it doesn't cost me any up front money, for example dental floss they charged me $6.00, it is 98cents at Walmart, every little item is triple or quadruple what you would pay at any store other than CVS. So those benefits of $45.00 don't really go that far, but they like to tell you how they are taking care of you and the community. What a crock, total bunch of scammers. I would never shop there other than using my online benefit from my medicare insurance.

I don't even want to leave a star! I have never had 1 good experience from this Pharmacy. ALL of the staff are rude, unprofessional, slow, and the list can go on. Either train your staff properly or get management in there that can set a decent tstand!! Get it together CVS Suffolk!!!

My complaint is more for CVS corporate. Like other corporations, they are cutting customer service jobs and using AI which is completely annoying and unhelpful and quite selfish when it comes to healthcare. I used my FSA card to purchase items from CVS online. The receipt does not have the date on it and I reached out to CVS several times for them to generate one and they did not. Do not use your FSA card to purchase here, it will not be honored.

Horrible they never answers the phone. It is very frustrating for elderly , sometimes the don't know how to navigate in your voice menu . Bring humans back . Tired to call .

CVS is so profoundly disrespectful to their customers, I’m amazed they’re in business. In the last couple years. I’ve had to go twice to get a prescription filled and the degree of difficulty it takes just to get somebody on the phone is absolutely horrendous. their customers put money into the chief executives hands and the stock brokers and they treat us like garbage. That’s why I never go there. I don’t even go in there to buy a bottle of water. The whole place stinks. I would strongly recommend that you never ever use CVS because your prescriptions will be late. They will make a mistake. Nobody’s going to pick up the phone. You’re going to get a Robo voice that’s not going to let you through to talk to anybody. You’re gonna wait in line forever and the people in the pharmacy are completely overworked cynical and not interested in being very nice. This is their business model.

This company cares nothing about its customers or its employees. Treats everyone at store level with total disrespect and the customers even worse.

Customer service is absolutely terrible. Had to wait for A VERY LONG TIME to get my prescription. Never clean, never friendly.

CVS has adopted a horrible AI Customer Service, DOS, sludging doom loop of a hamster wheel. If you have a problem that falls into that category of “something else” you are put into a black hole of a doom loop. It’s frustrating dehumanizing and consequently abusive. We were with Rite Aid our prescriptions are transferred to CVS. We got a message that they would not fill his medication until the day that he ran out (something to do with Insurance.) The only problem is we are going on vacation tomorrow for five days and he took his last pill. I finally got a customer representative to call me back and they could not find the prescription. It is on auto refill for another year. I saw the prescription on the app on his phone. We tried to have it refilled and they would not do it. We tried to talk to someone to get it done the day before so he wouldn’t run out. But no one can seem to resolve this problem. I mean he’s not gonna die but like what if it was a medication that he might die if he didn’t get it, you cancel your vacation WTF CVS.