CVS PharmacyReviews of cvs.com

CVS changed its phone system again. No calls go to a human, to a voicemail, or anywhere. 20min of AI yapping, followed by hanging up. Useless.

CVS in Attleboro, Massachusetts among others I am sure has rolled out a new automated voice system using AI. IT IS BEYOND TORTURE TO USE. I have filed a complaint with the Attorney General’s office because I do not believe it is legal for them to transcribe your voicemails and attached to your customer profile without giving you notification of them doing this. CVS clearly does NOT care about customers. This new AI system takes FOREVER. DIFFICULT TO USE. Need a damn Ouiji board as I lay odds this would be more efficient in easily ordering what I need. Working to transfer my rx to a “mom and pop style pharmacy”

We’ve been getting shots at the same CVS for 6 years. But CVS makes it impossible to sign in because they send a QR code to the same device I’m using to sign in with. How the heck do I scan the code with the same device? Impossible. No wonder their stock is down.

Rude workers at the pharmacy itself. Very rarely good worker, and they are very rare that, You cannot even see them regularly. Unprofessional pharmacy managers that talking behind its own team, yelling, screaming at the workplace. No matter how much stressful is the workflow, no morales or ethics is visible that hurts its professionalism. Anyway, You have to see it in order to digest it. Incompetent and lack of empathy , so called workers not making me feel valued and have yo visit there. No problem, always good to have sn alternatives.

I was surprised to learn that CVS does not accept Regence insurance during my first visit since they acquired my local Bartell. It’s concerning that they do not honor the same insurance that Bartell previously accepted, especially considering that Regence is the second-largest health insurance provider in Washington State.

No This is the epitome of American healthcare. An absolute joke where patients are truly just numbers on a spreadsheet. This “pharmacy” refuses to fill my prescription that was: written three days ago, by a psychiatrist, insurance has cleared it to be covered. Truly a terrible terrible company. If you can- please find a locally owned pharmacy. Looking at alllllllllllllll of the negative reviews here it is abundantly clear this place doesn’t give a flying f about their customers or their patients.

Honestly, customer service was awful... completely unconcerned about the customer experience...

I was a customer today at 2700 hwy 42 north McDonough ga about 430pn looking in the pain relief section not sure about products and stood by the pharmacist counter wishing one one the black employees would help no such luck purchased item hoping it is what was needed I understand why cvs is closing stores never again unless life or death situation and maybe then .