CVS PharmacyReviews of cvs.com

Picked up a script this morning. Person at the window,( Daniel), says where’s your barcode? I said I don’t have it. He proceeds to say, how do you know your prescription is ready then? I replied because I haven’t had my medicine for 2 days so I know it has to be here. Instead of harassing people to do their job for them, they need to stop being lazy and type a name and dob in! Turns out I’m having issues with my phone which is none of his business. Where’s the customer service?

Tried to cancel my Extra Care Account. NO value with Extra Care Had to call the overseas CSR 3 times. They were very unhelpful and put up every road block possible to stop me for canceling....but I was able to cancel. It is very unlikely that i will visit a CVS store anytime soon.

First, you can never get them on the phone and they promise you that they’ll call you back in an hour but they don’t call you back in an hour. They don’t even call you back in the same day After waiting 20 minutes to pick up my prescriptions which they’ve been texting me about every day threatening to put away. They actually did put one away and so now I get to wait in another line for 1020 minutes to put my order in again for a prescription that was filled weeks ago and they should HOLD onto it - because what the hell? As medical professionals, do you think I no longer need the prescription because I wasn’t able to pick it up quickly enough?! Really?! Is this your idea of how you run your healthcare portion of the business? I’d like to hear a justification for this. Do you think I’m gonna recommend you to anybody else? That’s a hard no!

I went to the CVS store in Enola to pick up a prescription they had. Upon arrival was told that there was a problem with the insurance. When I questioned it, the girl said to me, you will need to come back in an hour. We are closing in two minutes for lunch. I replied. Can we just look at that and see if we can figure out what the issue is. Her response was “ ma’am, we have to eat.” That’s the worst customer service I can ever remember having anywhere. I will be changing all my drugs to another facility. I would never have received that type of treatment at a Rite Aid.

AI yapping and not able to "understand" you. Other system was much easier to order a prescription refill. Very annoying by time off phone to refill my one prescription!

The Pharmacist in North Easton, MA named Joellen was unbelievable. After taking all day to fill a prescription and repeatedly told to come back later. She responded with “GOOD” when I told her I was going to find another place to fill my prescriptions. She then threatened to ban me from the store when I asked for her name.

If I could leave 0 stars, I would. CVS no longer answers calls but uses an automated system and forces you to leave a message and hope someone returns the call.

They are cheating customers by incorrectly applying coupons. 30% off is taken after mfg coupon and extra bucks. Mfg coupon says off 2 and they take it off one item making the 30% store coupon less value. Then, they allow up to 3 store coupons which clearly state per item. I bought 3 items and they took all 3 coupons off the same item. Ended up they cheated me out of $5.12. Cashier could not correct. Beware and report on store survey and here.