CVS PharmacyReviews of cvs.com

Just trying to order a photo and I need to sign in with a password, then a code from my cell phone, then my date of birth....how about NOT! Walgreens it is!

I want to share my recent experience at your Muncie, Indiana, Tillotson Avenue location. Two weeks in advance, I scheduled an appointment for a flu vaccination. I arrived several minutes early, but after checking in, I waited at least 15 minutes before the pharmacist spoke with me. She explained that the pharmacy was extremely busy and that I would either need to wait longer or reschedule. I was surprised by this response, given that I had scheduled the appointment well in advance to avoid delays. Nevertheless, I decided to reschedule for the next day. That appointment was confirmed online, but shortly before I was set to leave for it, I received a text message saying CVS had to cancel. This experience was frustrating and disappointing. I understand that pharmacies can be busy, but I had expected better coordination and communication, especially when appointments are made ahead of time. Unfortunately, this situation gave me the impression that customer service and reliability are not valued at CVS.

(CVS HILLSBOROUGH NJ) THIS PLACE IS A HORROR SHOW. I called to find out why I could not refill my elderly father’s prescription online. The Indian Pharmacy rep who barely speaks English, (Leena Nair) (Not sure about spelling), HUNG UP on me 4x in a row!!! She kept telling me that I “need to call my doctor and get information that is new”. I told her I believed they just had to send a refill request to my prescriber, to which she would repeatedly tell me it’s “missing info”. When I asked what information this is, she would just keep repeating that it’s “information that is missing”, that I needed to call my Dr and then HUNG UP on me. Because she kept hanging up and not doing her job, I had to go down to the CVS. Of course, when I get there, another rep tells me all that’s needed is response from my prescriber, as I thought, and that no “new information” is needed. When I asked why I was being hung up on, the rep Leena refused to acknowledge or even look at me, tried HIDING her name tag & then lied and told CVS that she NEVER hung up on me, even though I have all the screenshots to prove it. It doesn’t stop there. I was then called by CVS and lied to while I was INSIDE THE STORE. They told me that she just left and went home for the day, while I was staring at her at her work station. What an absolute joke. I have been going to CVS for almost 30 years and have NEVER witnessed such horrible customer service. Hanging up on your customers trying to pick up their elderly father’s medication who is home suffering from Dementia & Anxiety is nothing short of shameful and she should be fired if she doesn’t want to do the job she is paid tremendously well to do. CVS… if you hire someone as a pharmacy rep providing customer service and medication people need to function, make sure they can SPEAK ENGLISH AND WON’T HANG UP ON CUSTOMERS AND THEN LIE ABOUT IT. Welcome to America in 2025.

Went to buy a bag of candy for Halloween. CVS wanted to charge me $30. What?? This is robbery!!!

I don't think I've ever been so irate at a company's lack of customer service as I was today. I went to pick up three prescriptions shortly before 1:30 (they break for lunch at 1:30). I mentioned multiple times i had THREE different transactions for THREE different people/pet. The tech still asked for each person's information which I thought weird if you have to do them separately but I had already told her....She collects them then scans them all. I once again said, okay but it's supposed to be three different transactions and she was like yeah, it's fine. I said but one is for a dog....they can't use my insurance. "Oh it's okay, we can still do one transaction". I said no, I said three. One is for me and to be put on MY FSA, the other for my sister on HER FSA and another for my dog on a debit card. At this point another tech comes up and they say "oh, well we can't do that, we have to go to lunch, we go at 1:3" and it was, after this amount of time, 1:30). I said, I understand you need to go to lunch but I asked for three transactions, why can't you do that for me now? Then someone further behind pipes up and mumbles to which I said- what did you say? She looks at me briefly and starts walking away while saying "they have to go lunch and it would takes us 30 minutes to do that." I said, well I came before 1:30 and I repeatedly told her I need three transactions. She just ignored me and walked away as I asked for her name. Then when I asked the tech she seemed timid to do so but I'm not sure if the girl said she didn't care if I was told but the tech gave me the name. Then I just sit there waiting and the tech goes- Okay, well we'll be back in a few minutes and SHUT THE WINDOW AND BLINDS ON ME!!!!!!!!!!!!!!!!!!!!!!! I immediately parked and went into the store and they all three came out for their lunch as I went to talk to a CVS associate. I was given the store manager, RX manager and corporate number but the associate seemed surprised when I mentioned this person who apparently is the PHARMACIST walked away. This pharmacy has had it's issues but never before have I been treated like this. I was REFUSED service simply because they had to go to lunch??? I was there BEFORE your lunch period and had the tech done as I told her over and over they could have left in time. I've contacted corporate but who knows if anything will be done. I didn't get the techs names but the pharmacist name is Taylor. This is the 1123 Kildaire Farms Rd, Cary, NC, 27511 location. No one deserves this treatment but especially the attitude coming from a PHARMACIST? If her employees so badly needed to go on lunch the least she could have done was come fix my problem herself. Corporate wouldn't even send me same day delivery for this outrageous encounter. I've moved my medicines to another group and will no longer be using CVS. I've never been refused service!

Anyone that could honestly give CVS over one star has to be illiterate. They have the most obnoxious pharmacist on duty. They are abrasive, lie, and deceptive as can be. Often times we receive a text telling a prescription is ready. We drive fifteen miles to town and they have nothing ready. My time and fifteen mile trip for nothing. No apology, just blank arrogant looks from arrogant lead pharmacists. Go in for a flu shot. More arrogance, long waits, and demanding you make an appointment, even though walk ins welcome. Last time this happened I walked to the car, used my phone to make an appointment for twenty minutes. We back in and got the flu shot. Since then, my wife and I drive thirty miles west to Walgreens. No hassle and friendly service. CVS needs to bite the dust.

Overpriced products and hands down the worst service of any pharmacy anywhere. No wonder they're closing hundreds of stores across the US. Stopped using them for anything and everything. Don't waste your time.

CVS uses fraudulent,bait and switch ads to lure people into getting vaccinations from them by promising $10. They don't honor their commitments for the second year. After waisting 40 minutes on the phone with its customer service, they told me it's illegal in my state. They should have not been sending out fraudlent emails and app offers especially without notice of it being invalid in my state. CVS defrauded countless people in many other states. We should form a class action lawsuit and report CVS to local, state, and federal agencies.