CVS PharmacyReviews of cvs.com

Pharmacist refused to fill valid prescription without access to my private medical records. Do yourself a favor and go to Walmart in Delta Shores Pharmacy where you can still have privacy. I did contact customer relations and they said it was perfectly fine for a pharmacist to choose to require additional medical records if the prescribing Doctor is outside a certain radius from the store, even though both a store further away and CVS Caremark mail-service have filled in the past. it was just this particular pharmacist!

CVS Pharmacy is the absolute worst in the United States. Their employees are surly, unhelpful, and argumentative. The process for getting prescriptions filled is a bureaucratic nightmare. Oh, and did I mention that their employees are horrible? Because they are.

THE WORST - Terrible service at the front end. Long wait times for the pharmacy on the phone. Hung up on 2 times at the same store a minute and a half apart after not being able to get through to the pharmacy. Asked for manager and was told he was in a meeting & she would not interrupt him. Called the corporate office about the experience & had two nice women that escalated my call to Melissa who was exactly the same, hung up on again! Thank you for nothing except rudeness, overly disrespectfulness, & a final interaction with all CVS'. Thank God there's Walgreen's!

AVOID THIS PLACE AT ALL COSTS. CHOOSE QFC OR SAFEWAY IF YOU VALUE YOUR TIME AND SANITY. This pharmacy is run like a sinking ship. The manager is abrasive, dismissive, and refuses to own even the most obvious mistakes. My doctor sent the same prescription five times and received confirmation each time that CVS had it. Their own staff even told the doctor it would be ready in a few hours. But every time I called, I was told they had “no record” of it. Instead of fixing the problem, the pharmacy manager told me I could “wait like everyone else” or take my business elsewhere. That’s not leadership—that’s someone dodging responsibility while patients pay the price. And here’s the kicker: because it’s a controlled substance, it can’t be transferred once it’s stuck in their system. They know this. They just don’t care. This isn’t a minor inconvenience. It’s reckless. It puts patients in a bind they can’t easily get out of. If you need a pharmacy that actually communicates, respects customers, and takes basic responsibility for their own process, go anywhere else.

The location on bell road and 99th Avenue. I guess that would be Sun. City, I like it for the covenience but I'm afraid to go in there anymore. The woman: blondish grayish hair always wears it up:is a nightmare. She is always rude, ignores you & miserable all the time. I understand people have bad days, but she's like that. All the time, I'm changing location; if I walk in and I see her I walk out: I love The pharmacy there, but I can't deal with her. And she's there a lot, I don't know her name and I dont think she's a manager. The manager has Brown hair. She's very nice, but wow, take medication for your anger or find a new job you like perhaps. Customer service and kindness is not for everyone in this world. And in this review, they ask you, for what day the experience was.It's every time I go in there , so yeah , i'm not going there anymore

I call and get their AI that thing is awful. It asking questions that when you answer ask again and again. I know what I want AI can't answer and keeps me from getting through to the pharmacist. I go in the store everything is behind glass. I understand that, I watched as people walked out with whatever. What I don't understand is they have no one in store to help when you find what you're looking for .

CVS can't explain how I went from 4 refills the previous month to 0 refills today for the exact same medication.

I’ve been trying to fill a prescription for two weeks. I selected them to contact my Doc for a refill. I followed up online, and my acct said it was approved. I never heard from CVS, and I can no longer speak to a pharmacist because of their new automated phone system. So I drove there, only to be told it’s no longer covered, and I need a new prescription. My Doc did that, and CVS site said prescribed, 3 refills left, so I went to pick it up, only to be told it wasn’t filled because it’s not covered. No communication regarding this…So now I call Medicare. The first med is in fact covered. CVS lied to Medicare and said Doc never prescribed. He prescribed the second one too, but the generic isn’t covered…he didn’t prescribe the generic. I’m now switching pharmacies. This not the first time I’ve had probs getting meds at CVS, and one time it was critical! We had to go back to the hospital to get meds after I had surgery. Goodbye CVS!