CVS PharmacyReviews of cvs.com

CVS is by far the worst pharmacy. Youll put in a refill request, itll say its processing and when you check back a few days later it shows up as you never sent in the request. The request gets removed and you arent notified, you find out at the last minute when you need the prescription after thinking it was being processed. How can you do that with diabetic supplies?!

The pharmacy on new Mackland Road consistently provides poor service. If you were told to come back between 2 and 4 PM to pick up your prescription, just assume that it’s the next day or the day after that they’re talking about.

Been going here for a year or so since I retired as a hospital pharmacy director. I only have 3 routine meds so I’m not here often but every time I go I’m appalled at the staffs lack of customer service and lack of willingness to work with their patients (i.e. me). Today I stood in line to pick up a prescription that they placed on routine refills, is way too early, and they’ve text constantly over the last week to come pick up. As I reached the pick up counter I was told “um sorry it’s past 1 PM and we close for lunch between 1 and 2”. Me “so I can’t pick up my 1 prescription?” Pharmacist, “no you need to come back in an hour”. The pharmacy tech would have rung be up in 1 min tops (no co-pay) and I’d be gone. Now I’m pissed enough that I’ll be transferring my prescriptions to Fred Meyer. I know these employees don’t care but maybe if they go the way of Rite Aid they’ll figure it out. Also, Why can’t you all go to lunch in shifts and put patients first like we do in a hospital? You don’t need to close. Patient care 101.

I wish I can say 1 star. This 1 east Mifflin cvs…. Never have medication and they lie it’s on order. Messing with people health. Got for bid u pain medication. They need to be sued. one class action lawsuit. Prescription to early it not early when you don’t fill for 2 weeks

I'm done with CVS. My 87-year-old mom is a loyal long-time CVS customer who spends thousands of dollars in prescriptions and merchandise each year. She has basic computer skills and up until recently, she was able to refill her prescriptions online without a problem. Now every time she signs in, they also want to send a code. She does not have a smart phone and cannot receive a text. Therefore, the code is emailed. This is confusing to her to navigate between her email and the CVS website to retrieve the code. I have called multiple times in an attempt to resolve the situation, the most logical solution being turn off the two-step verification. Each time I first had to get past the robot to speak to an actual person. Next I spoke to a customer service rep with a heavy accent who was extremely difficult to understand. Now imagine how difficult that must be for an elderly, hearing-impaired person. After spending way too much time on the phone, being put on hold multiple times, there was no resolution. Since CVS stores no longer answer phones, she cannot call in refills. In addition this store frequently is out of her medication. CVS does not care about their customers and I will be transferring her prescriptions and shopping elsewhere.

This will be the 4th time I’ve complained about Cliff, the store manager at 1520 East F St. Oakdale Ca. 95361. While this store is the closest to me to buy a brand of rum that’s affordable, I hate going there. I’ve reported these issues to Corporate, giving my phone number asking to speak to a representative, but no call from CVS ever happened. I’m a senior citizen with senior moments so I don’t recall ALL the details of every incident but allow me to give a couple examples. The manager yelled at me across the store, embarrassing customers and employees. Why? Well, you see I have MAJOR back problems causing excruciating pain in my left hip. So, before I leave my house I call to see if they have my rum in stock and ask that it be brought to the register. They usually only carried 2 bottles a week which were often gone when I called. Some time ago, I asked if they could carry more, and a manger said that’d be no problem. I bought 6 bottles at a time, and they put them in the warehouse for me. Else I must go to a CVS store 40 miles away. Driving HURTS! For several MONTHS this was not a problem. Then one day, I called, they said they had rum. I asked that it be brought to the register. When I got there, I saw Cliff, whom I’ve seen several times. He pointed to the location of the alcohol and TOLD me, LITERALLY to, “Go get it yourself!” I was shocked! I asked if he’s ever seen me limp. I limp BIG time. A seeing eye dog could convey this to a blind man. I asked if he’d ever seen me put the rum in my car that gets parked in the handicap spot. (I KID YOU NOT) He said, “Yeah, so?” Okay, I’m a short, overweight (but not obese… And so, what if I were,) 74-year-old, thus not so attractive anymore, ugly old man. Is that why I get no respect from this man? I make people laugh! Another incident: I called, Rum was there, went to pick it up (hoping Cliff wasn’t there) but he was. This time he told me he already told me to get it myself. He yelled that, as he walked away from me. My daddy always said to me, “entertainment at another’s expense is a great value”, so I asked if he treated his wife like crap too. People laughed! Evidently, they thought he was an ass too. He continued to yell at me from across the store! Another incident that I don’t recall, but a similar behavior, that, I DO recall. Today I called to see if there was any rum. I recognized his voice and wondered if he ever took a vacation. Said he’d check. Came back and told me they had 2 bottles. I was surprised because, like today, I was already in the neighborhood. Maybe 10 days apart. Remember, I said they stored some in the warehouse, just for little old me. Asked him if he checked in the warehouse. He said, “Do you think I don’t do due diligence? I know how to do my damn job, and I’m not walking all over hell, just for you.” LONG time ago, I worked for a computer store. General manager had SUCH a bad attitude. Every employee had a bad attitude. There’s a saying. Fish stinks from the head down. I can see Cliff telling the employees how stupid customers are. Or how inconvenient WE are. And the employees telling him what a pain in the ass we are. Or how stupid WE are, because that sink trickled down from his head. I’m SURE I’m a massive pain in the ass. I mean, I expect people that are paid to do a job, to do their job! FIRE this man! Tell you what… I owned a VERY successful Cyber Security firm in which we employed a century old set of rules. 1. The customer is always right. 2. If a customer is wrong, see rule number 1. I added to that a third rule. 3. If the customer is a blooming IDIOT, place them on a pedestal and make them feel like a genius! REPLACE this man!!! There’s a Rite-aid, 45 miles away that stocks plenty of my rum. It’s cost me $88.00 per month to drive there. Painfully! My rum is around $300.00/month @ #25.00 /bottle? Chump change for you, right? How much is that? Several thousand $/year? You probably have that in your junk drawer, *I* only want respect! Onto the bbb.org, next. Along with TrustPilot, Yelp, google maps, consumer affairs and several other review sites. I know you don’t care, because giving a crap is a waste of time, but what better time do you have to spend? Are you so busy handling hundreds of thousands of complaints, or does it not work with your work life balance? Come on people, care!

I'm going to be very honest about my review for CVS on Campbell Ave in Lynchburg VA. The pharmacist and the pharmacist's help or the pharmacist.Technicians are the most rudest people.I have ever met in my life in any customer service setting. The pharmacist actually rolled her eyes at me.Just a few days ago , when she had to come to the counter as a consult from my medications. They never say thank you.They make you wait even though they don't have to I can be standing in line and getting my medicine and if they have to go back to get something or I have to go to get my wallet and when I come back they make me wait back at end of the line to be waited on again. I have never once been told thank you and at the end of the day.Kindness brings customers back.I've been getting my prescriptions filled at this pharmacy For years. My whole entire family goes to this pharmacy.I am in the process of getting them all switched to somewhere else. I switched my pharmacy from there to a pharmacy that doesn't have any perks and doesn't have automatic refills just because CVS is so rude and is ungrateful to their customers, you can't even ask them.A question without them being rude.If they see you trying to ask the question, they'll go to the other side of the counter or the other side of the counters over there, so they don't have to wait on you.They act like us as customers owe them. I wish they would at least smile.Because it's not gonna break your face.And I spend over 2 thousand dollars a month there on medications. My mother spends more than that with her medications, and so does my sister-in-law with her 3 family members, so that's right around $6000 a month.I think this pharmacy can take the loss because they don't act like that.our mo ey and business is important. They dont need the money and they don't have customer service worth talking about. I even hate going to the pharmacy to pick up my medications there because I already know that they're rude and that they're not going to be nice to me and they're not going to even say thank you, I think that this pharmacy can stand to lose about $10,000 a month, and it doesn't really matter to them that they lose this kind of money because they must make plenty of it somewhere else. I don't know about you. But if I had a franchise business and I lost $10000, I would be well upset about it, so to the boss that owns the cvs, or that manages this cvs, maybe you should talk to your people that work there and see if they can at least smile and say thank you, and act like they like you when you come in to pick up your medications cause a lot of us are sick and disabled and need little smile or a little kindness of something sortz better than what they give.Because I can tell you what I can't stand them. Thank you.I hope that this gives you something to think about.And maybe others can go somewhere else if they're getting treated the same. Because also, they're rudeness, makes them look very ugly.There is not a pretty person that works there , and i'm not talking about outside appearance , i'm talking about their ugly ugly people there , and it makes their outside ugly.

I've been buying meds from Amazon for several months. Sometimes I pay the prime price, other times I use my insurance. Now, they tell me I have to delete my insurance on my account to get the Prime Price. I wasted 4 hrs going with customer service and never got a straight answer of why the change