Jc
Incompetency
1950 e county road Highlands ranch , Colorado This CVS pharmacy has become incredibly frustrating to deal with. My K* prescription was always prepared one day before the prior fill date, but this month they suddenly refused to release it until the exact date — with no explanation and no transparency about whether it was insurance or a CVS policy change. Instead of answering a simple question, I was just told, “It will be ready on the 28th.” Even worse, my R* showed in the app as “ready for pickup,” yet I was told I had no refill for another 20 days. Those two things cannot both be true, and the staff made no effort to clarify the situation or explain the discrepancy. For medications that affect health and stability, this level of confusion and inconsistent information is unacceptable. Patients deserve accuracy, honesty, and basic communication — not dismissive responses and mixed messages. I hope corporate and store management take this seriously, because the way prescriptions are being handled here is causing unnecessary stress and distrust.