ebbn
AVOID IF U CAN
Elkhorn Rd Sacramento location: 2yr experience, getting worse 1. first, they demanded to Violate federal HIPPA rights before filling a script: “required” full treatment info Dr’s office not allowed to disclose, so have to provide Dr report yourself (bc they’re not entitled and ILLEGAL) even tho: a. their techs don't let u deal directly with pharmacist for info “required” so, another violation, are unqualified b. insurer approval process already goes thru state med review panel of DOCTORS. 2. Delays filling monthly meds an average of 8 days late, even with 3+ weeks approval lead times given c. fax authorizations are routinely ignored/ forgotten/ not managed 3. Phone: avg over 40min on hold, expect 20min to speak to a human, then hold again. - Getting worse: Last month, after 15m to get thru, I was put on hold 2 check status, @90min hung up! 4. friends with different insurers have similar and increasing complaints 5. Summit of monthly ordeal, pickup: Some techs are nice at the counter, others seem like robots in shock, if not rote, it “does not compute.” Always understaffed, I definitely wouldn't choose to work there 6. looking up reviews, found systemic negative issues nationwide