CVS PharmacyReviews of cvs.com

Auburn ma location.. The staff is fantastic, considering what they have to work with. The new ai system is completely worthless. The phone system makes it almost impossible to get your prescription filled. Even though I've been coming here for about 2 decades I'm considering going across the street to that pharmacy. Corporate should pay attention to the consumer, not the bottom line.

I have been trying to get a prescription filled for days with this new phone service. Get cut off. I have been going to CVS since it was Revco, thinking now I need to find another drugstore! It was always so easy to call for refills, now impossible!

Apparently CVS has a theft problem. Which is why over half their products are locked inside glass cases. It is hard to read the print on a product through a glass case, unfortunate if you want to read the ingredients. And if you decide you want to buy you have to find an employee on the floor to open the case for you. Good luck with that. The cashier seemed bored and slightly depressed. I can't say I blame him

Two stars for one of three scripts delivered with only mild delalys reported because of a new account. This last is done it. My surgeon, last Friday, ordered two new antibiotics for my post op foot, still swollen and red. The pharmacy was asked at that afternoon to deliver as soon as possible. Saturday, I called to confirm to bill the delivery fee and indicated it would be delivered that day, but wasn't. Left message to call but it was not retutned. Sunday evening no medication delivered and no message, no text. Moday I again called and got a live one, and was told after a long delay for her to review their history that USPS tried to deliver it but the house looked abaondoned. Not sure who was USPS but they do not deliver week ends, and don ot do same day service. My mailbox had no medications in it. They said someone tried to call several time but there was no answer. I keep my phone with me as i live alone and never go anywhere. I have flood light on drive and three lights near the entry where my car is parked. No text to report any delivery problems, no text they tried to call "several times with no answer". Now four days after order without my new antibiotic medication. They said they refunded my money and would not be filing my script order. Wow that is some professional work. Walmart hires people to delivery my food and they are often not speaking English but they find my house and never had to return my food in over three years. Who did they hire Obviously no one is my best guess. Tomorrow day five with new bacteria found at my surgical site, they cancel my order. I am unable to pick it up as I have a swollen foot I am told to stay off amd do not drive. Uber does not pick up scripts that cannot be paid for in advance. They advertise they deliver and did once. I aksed to talk to a pharmacist but the fresh little young voice told me she was the pharmacist. I do not trust this pharmacy and can only speak towhomever answers the phone. The unlicensed people run the shop it appears. No professionals work there. They do not fully understnad the weight of the responsibility they assume when they take on fillig prescriptions, not only birth control pills but for antiviotics for infection. When I ask for delivery they ask if two or three days is preferrable. Antibiotics need to be started on the day it is called in or the next day. They advertise they deliver but the USPS does not deliver same day nor on Saturday and Sunday so that was a lie, USPS was reported as the deliverer who said it was an abandoned house, I have a locking mail box. There is no excuse for not deliverying it Saturday. They are inept and not trustworty. They have put in charge unprofessional and insolent persons in their pharmacy department, and are an outrage with their sigh of 'do I need to talk to her again' attitude. I am a retired Registered Nurse and would give them an F if I was doing a investigation of their ability to function in a professional manner in filling and delivering prescriptions. I did investigations of health care delivery for 24 year for two state governments and never changed a word on any report and was never discredited. You cannot trust anything coming out of this pharmacy including the word of any staff. Their staff is out of this world, in the very real sense.

I started using the CVS pharmacy at 4702 Lemmon Ave in Dallas TX in January 2025. I had been shopping intermittently at the store but had not used the pharmacy. I used them a few times and found them to be reasonably helpful. I had very few medications so I did not really have a problem. Then a situation came up where I needed input from the pharmacy so my physician could write a prescription for equipment that they carried and my insurance would pay for. They gave me the wrong information which I then gave to the physician. The result was the equipment was not covered by insurance and ended with multiple phone calls to the insurance company and my Doctor's office. Finally, after days of going back and forth, I found out that CVS had never looked up the information I had asked about. A rude pharmacy tech,who claimed to be the lead tech, told me. We just enter the information when we get an order and the insurance company pays for it are they don't. I said, if that is the case why did they not tell me that why tell me that they had what my insurance company would pay for. When the order came through they chose equipment that my insurance company would not pay for. I was then told that I did not need a prescription and I could just buy it in the store if the insurance company did not pay for it. I let her know that I did not appreciate being casually given the wrong information and having to contact the physician repeatedly. I told her I would not continue to have prescriptions filled there if they are giving out incorrect information. She said go on to Walgreens then. Rude, no apologies for giving out the wrong information. Then telling me to move on to Walgreens. Avoid CVS pharmacy! They may appear helpful at times but they cannot be counted on and may well provide incorrect information when you really need their assistance. I wish I had read the reviews before using their Pharmacy.

There is a clear conflict of interest between CVS Pharmacy and CVS Caremark. If CVS Caremark is your Pharmacy Benefit Manager (PBM) and you try to fill prescriptions at CVS Pharmacy, be prepared for frustration—especially if your insurance requires prior authorization. In my experience, CVS Pharmacy showed little to no incentive to help. I ran into this problem five times in a single year. You are far better off using another pharmacy. Another issue: I had a prescription for one tablet per week for four months. Instead of filling it correctly, CVS Pharmacy split it into four 30-day periods (rather than four tablets every 28 days) in direct contradiction to my doctor’s instructions. When I tried to resolve it, CVS Pharmacy told me to call CVS Caremark myself, saying, “I work for CVS Pharmacy, not CVS Caremark” and “would you like to pay this out-of-pocket yourself?" When I contacted Caremark, the first representative tried to blame my doctor’s prescription. Only after I asked to speak with a manager did someone carefully investigate the issue. Fortunately, the Caremark manager identified the real problem: CVS Pharmacy had entered the prescription incorrectly as 30-day or 90-day supplies, instead of the correct 28- or 84-day schedule. The Caremark manager had to call CVS Pharmacy directly to get it fixed, at which point the pharmacist finally admitted their mistake. It is embarrassing that CVS pharmacists push customers to resolve errors they themselves created. I had been using CVS Pharmacy only because it is close to my home. But at this point, I would rather wait for next-day delivery from an online pharmacy than continue dealing with such incompetence and lack of accountability.

Received good service with CVS pharmacies during the 30+ years in various Florida cities (Orlando, Spring Hill, DeLand, Daytona Beach), including through COVID. Moved to Highland, IN and boy is the experience a total turn-around. The location on 45th Street proved a poor experience when first moving here. But the CVS on Ridge Road was excellent until recently, with the staff offering excuses for not filling prescriptions, resulting in us using Walmart pharmacy a couple of times to rectify situations. The CVS pharmacy staff offered no solution and were indignant to our medical concerns. The most recent experience had CVS claiming a doctor's office says they never received the request. This has happened on more than one occasion in the past four months. Each time, Walmart processed the order within hours. Alas, all of our scripts are going to Walmart.

I am writing about CVS's store brand products that try to replace name brands. Specifically, their body wash and skin cream are thin, watery and nothing like the name brands they seek to replace. You get what you pay for. I'm buying the name brands from now on.