CVS PharmacyReviews of cvs.com

Rating: ⭐️ (1/5 stars) Title: Completely broken work culture from the top down Review: "While the stores are normally kept clean, the retail staff is beyond incompetent. Employees are never where they be to provide customer help, and they do the absolute bare minimum required by their job descriptions. When you do find someone, they are sarcastic, smug, unprofessional, and entirely unhelpful. This severe incompetence isn't just an issue at one specific store; it is a systemic company issue trickling directly down from upper management to the floor staff. It is a completely broken work culture, and corporate management should be absolutely ashamed of this workforce. They are incredibly lazy, completely useless to shoppers, and do not even deserve to be cleaning toilets in a truck stop. Avoid shopping here at all costs

Called to verify refills. Showed up 2 hours later with groceries in vehicle. 1 prescription ready 3 not ready was told I would have to wait 30 min plus a 30 min drive home. Nothing frozen will be frozen. Blond short heavy set lady goes off refused to give me my meds told me to go else where, hear medication so concern for customer obviously not important at all. This place is a jest give us your money and our care for your well being is out the window.

We waited in line for over 10 minutes for drive thru we finally got to the window and they stopped serving customers to go to lunch!!! 10 minutes we waited in line! They should finish serving the customer! That is not proper customer service at all period! Some people have to go to work and cannot juat sit and wait around! Especially working night shift!

As I’m sitting here like literally dying with pneumonia, my lungs they’re stupid app literally is having my meds shipped when I had pressed same-day delivery and it actually showed that it was same-day delivery. Then when I hit checkout, it put it in the shipping. I paid for extra care plus and this is what you get. I need these they are crucial and now I’m putting in more danger because of this I told my kids they can sue CVS Pharmacy. If anything happens to me I’ve already talked to the Corporate Office on the phone and she literally told me there’s nothing they can do that. It can only be shipped because it’s already said to be shipped. Do not be a member of CVS Pharmacy it’s Its. It’s all rocked. Their prices are super high so it makes you look like your membership. You’re getting a lot of money off and you’re not they’re not worth it. Go to another pharmacy that’s worth it and has a reliable app. They won’t even refund my membership. That’s the biggest part. There are a big rip off. Do not fall for it.!!!!!

Had a very poor experience recently with CVS Telegraph Rd in Wilmington, DE. I had questions about a new prescription and waited at the consultation area for about 20 minutes without being approach by anyone. Finally the pharmacist yelled over to me from across the room "what do you want." I said I had questions about a med. She said she had to give vaccinations and that I could wait. I waited and then another staff person did the same thing. I explained what needed and she looked over at the vaccination area and just rolled her eyes. She said that I could just wait. I thanked her and walked out. My questions would have taken one or two minutes to answer. I found the prioritizing process to be appalling. Also, they clearly needed to have two pharmists on duty. This is one of many problems I have had with CVS. It will be the last one though because I changed pharmacies.

This one star rating is for the app. I use CVS on Jonesboro Rd in McDonough. I received all these app features that can't be used at the store because there is no data connection service in that area. What's the use? 😳

On a painfully slow, practically empty Sunday afternoon, I walked into CVS to drop off a prescription. I stood there for ten full minutes while a pharmacy tech glanced right at me… then deliberately went back to what she was doing. A few minutes later, the pharmacist stood up, looked straight at me, and also went right back to his task. At that point I said, “For real? You’re both going to look at me and just… not?” Only then did the pharmacist suddenly perk up with a fake‑casual, “Oh hey, whatcha got?” As if any of this was actual customer service. I walked out. CVS can absolutely go out of business and earn every bit of the P&L they deserve. Don’t spend your money here. They clearly don’t need your business — and they definitely don’t want it.

The AI phone system is the worst.9 out of 10 times I cannot get the info about my presentation and forget about talking to a person