CVS PharmacyReviews of cvs.com

I got half my order , the worst website ever! Can't review my order Do not order ,at CVS website @

Consistently bad service at this CVS pharmacy location. Pickup is particularly unhappy with long waits and unmotivated, even rude, staff. After several bad experiences, I transferred prescription across the street to Publix pharmacy where service was quick and friendly.

I'm writing a review on the CVS Pharmacy located at 1700 Milton Ave, Janesville, Wi . This review has been along time coming. I'm am so tired of being treated so disrespectful by everyone in the Pharmacy including the Pharmacist. The minute I get to the counter to pickup my prescriptions the worker has a smug look on her face. No smile no how can I help you etc... Phone calls frequently go unanswered regardless of the time of day . I have to leave name & number and pray i get a phone call back. When calls are answered, staff responses are often rude and unhelpful. Patients are being informed that prescriptions are “not available,” when in reality the medication is either out of stock or a prior authorization is required. The other day I went to pick up prescription that was filled incorrectly the lady at desk said was resolved I looked at it and it was never fixed I advise her this was still incorrect she had a attitude from the start never said a word 10 minutes later said come back AGAIN later will have to fix the order. I'm am just so tired of CVS pharmacy thinking I owe them something. I mean everytime it's just crazy how rude they are everyone of them. I've been going to this location for over 10 years ( Only because this is the pharmacy my insurance states I HAVE TO USE )and it's definitely at its worst . Obviously I'm not only one who feels this way almost every review 99.9% states the same thing. 1.5 rating that should tell you something. I wonder how corporate would feel about the way CVS pharmacy treats people Obviously all different stores in different states have same issues. Treat people with respect & put a smile on your face when greeting customers your there to help us it's your job! I used the day I was last at CVS for this review but this is an everytime occurrence. This review is from my husband M.P. and myself C.P. both treated with no respect & definitely no customer service.

It has become an enormous chore to refill prescriptions. Web is supposed to be easy, but the security is impossible. Phone IVR takes over 10 minutes to do a simple refill because they insist on the bot reading you each and every single prescription you have ever had before you can make a choice. That leaves talking to a human from CVS pharmacy which feels like it should be on the endangered species list Bottom line: it is impossible to get my prescriptions filled here. It wasn't always this way but for all of 2025 I have had to go sometimes weeks without my prescriptions.

Called 5 times and your WORTHLESS AI hung up each time when it said to hold

The worst pharmacy I’ve ever dealt with. Rude. They never have my prescriptions in stock. Absolutely fed up with CVS. Preferred pharmacy by my insurance not by me. Time to change pharmacies

I had an extremely negative experience at CVS in Henderson, NV off Bicentennial on January 30th due to an associate named Crystal. She is a middle-aged woman with very short, gray hair, and her behavior was shockingly unprofessional. She was unfriendly, rude, and completely unhelpful from the moment I interacted with her. This is not the first time I have experienced this behavior from her, and unfortunately, my adult son has had similar experiences. On more than one occasion, she has followed him around the store in a way that felt accusatory and inappropriate, as if she assumed he was stealing. That kind of treatment is unacceptable. No customer should be made to feel uncomfortable, disrespected, or singled out while shopping. I am genuinely disappointed that a company like CVS would continue to employ someone who repeatedly treats customers this way. On another note, I would like to acknowledge another associate who assisted me, I believe her name is Kera (sp). She was outstanding—professional, kind, and very helpful. She also apologized multiple times for Crystal’s behavior, which I appreciated. Her level of customer service was exactly what I expect from CVS. I hope management takes this seriously and addresses the situation, because it reflects very poorly on the store as a whole.

Pharmacist refused to answer the phone. Their automated system will keep you on the phone for 15 minutes trying to reach a human being. They don’t care about their customers. They only care about their bottom line.