CVS PharmacyReviews of cvs.com

This evening I was patiently waiting in the pharmacy drive-through line of CVS on Churchville Avenue in Staunton when the car in front of me pulled away. As I was pulling up to the window the technician looked right at me and closed the grate to lock the window. It was right at 8 o’clock when the car in front of me pulled off despite me having waited in line for nearly 10 minutes. I understand the pharmacy closes at eight but I never received a call to tell me my prescription was ready (the doctor just called in this evening at five when we left his office). My daughter needed this antibiotic for her surgery taking place tomorrow. I pulled around and went in the main entrance where I spoke with a pharmacy worker who told me there was nothing she could do because the system automatically shut off at 8 o’clock. This was a ridiculous response and completely unbelievable. Systems don’t just shut down unless they’re queued to do so by the person operating them. I tried to speak with the store manager and told him that I needed to get an antibiotic for my daughter’s surgery from the pharmacy but they said they can’t do anything. He did not even respond with a single word but simply just shrugged his shoulders and stared at me. Completely unprofessional, I will be taking my business elsewhere.

I was tested for the virus and was told over the phone that I’m Positive. There is no record of it! Nothing in writing! So, went back and got tested, AGIAN! Still no recorded results! Told a second time, POSITIVE! I needed something for my employer! Now, I have to go back to work! Just can not believe how unprofessional you are! Very disappointed.

In my opinion no one should use the CVS care pass program. I paid $5.37 for a month and received the promised $10 promo. However, when I ordered products and used the bonus, part of my order was cancelled by CVS due to lack of availability. I paid via credit card for what remained of my order since it was under $10. CVS did not return the unused promo amount so I paid the monthly program fee of $5.37 for nothing. I contacted CVS customer service twice via email but received no response. Buyer beware! To me, this is no better than any other scam.

Once again another excuse... I here,"Yes your prescription will be ready, even though we have had your script for three days now, we will expedite it for you now, just give us a couple hours" So I give CVS all day. I get there half hour before closing. Of corse its not ready. "Sorry, there is just know way we can fill it, we close in half n hour." I know the medicine is in stock because I asked when I dropped off the script. There is nothing wrong w my insurance & I get the same script every month. False promises as business as usual from CVS. I have only seen the same person working at this CVS twice. Always different people at the counter. I have to use CVS for insurance purposes or I would happily go back to Walgreens. They were at least honest & new who I was. This is just one instance. There are many more instances were CVS has told me one thing and done another. Get it together CVS. Be honest to your customers. & prescriptions are numbers but your customers should not be. Store #9293

If you have never used CVS pharmacies, dont start now. They are a case study in how not to run a business and take care if the customer. I guarantee they will over promise Nd under deliver every single time with no exception and then come up with a myriad of excuses why your script isn't ready. What's worse is that they just don't care.

I got a Covid-19 test in hopes of being cleared to visit my 89 yr old mother. It was advertised to take 2 to 5 days and be reported on mychart. Today is the 5th day and during this time I've checked mychart at least 20 times. Today I called to follow up and after 20 min of phone dynamics finally got a human who insisted that I call the LabCorp directly. I protested this was their job but cvs wouldn't do it. So I called LabCorp who investigated and called me back rather promptly. LabCorp says they aren't doing this testing for cvs, rather Quest is doing it. THERE IS NO HOPE FOR CVS. THEY ARE TAKING OUR MONEY AND HIDING! HOW CAN THEY BE THIS BAD?

CVS Care Card - CVS took advantage of a medically challenged individual and signed them up for their care card. Now they will not credit the money back. There are other options than CVS. Flat monthly billing is bad branding but good for CVS bottom line. PAST CUSTOMER

If I could their customer give zero stars I would. I had an issued with my rewards taken away when they canceled my order. I made 5 phone calls and transferred to 5 different people verifying my information 10 different times. Still no follow through. Making promises the last 2 times that they loaded my rewards back to card and will show up in 1 - 4 hours. It’s been 42 days since they took my rewards. They have nothing to say except “I only see what is in the system” I don’t even care about the rewards anymore. These agents do nothing. They answer phones, lie to shut you up with their kids screaming in background. Tough job. What a waste of everyone’s time. They are so scripted with their apologies. All they do is transfer, do house stuff, come back and feed you bs lines. Robots could do better.