CVS PharmacyReviews of cvs.com

On July 2 the CVS web site indicated a 2-4 day wait for COVID test results. The test was a drive thru DIY. Today is jul 11 and we STILL DO NOT HAVE RESULTS! CVS can't be reached and while the current surge in cases justifies a delay, the site now say 5-7 days. If you call and get thru after 2 hours on hold, they will tell you that doesn't include weekends or holidays. By all means, DO NOT trust CVS with your important COVID testing.

The CVS Pharmacy on Center Ave. PGH PA is always out of certain prescription drugs. It’s dangerous and means someone isn’t doing there job. It is a controlled substance for a 81 year old. But because it can’t be TRANSFERRED the person will surfer GREATLY one it’s Saturday and no one to call. How is it transferred when the prescription will go to the nearest cvs, since it’s whoever orders your inventory who is responsible for it not being available. And don’t say it’s because of COVID19 because this is not the first second or even third time this has happened, so he will suffer needlessly or spend hundreds of dollars for the ER when CVS DID NOT DO THERE JOB...THIS ALWAYS HAPPENS. I WILL BE USING GIANT EAGLE FROM NOW ON.....anywhere but cvs been using cvs before it was cvs when it was called Super X drugs is how long. But no more. Thank you and GOOD BYE

I’m so frustrated with CVS. The online service has always been bad, but now it’s horrible!! I placed an online order on 6/30/20. I checked the status about a week later and it hadn’t progressed past online order placed. I wanted to talk to someone and after an extremely long wait a representative came answered the call and she explained that my order would be processed and probably go out the next day or so. Well a few days went by and I checked on my order - It hadn’t been shipped! I called CVS again and waited on hold for an extremely long time again and I spoke to a rep who was extremely condescending and rude. She told me there’s nothing they can do - it’ll go out when it goes out!! basically the implication was just shut up and take it, so I hung up. I checked on my order - absolutely nothing has happened and to top it off you can’t get a hold of anyone to talk to!

CVS employees need to be told that the people buying prescriptions are paying their salary. CVS discriminates against sick people. When you are ill and go into the store i.e. you just got back from the dentist and your are in pain and you look like you are sick, they treat you like you are a bum. The employees don't smile you never hear a " Hope You Feel Better Soon". Have a better filing system for prescriptions as they frequently fill out prescriptions and then can't find it. Stop treating people like criminals because their doctor give them a prescription. Maybe CVS needs to sit down with some doctors and nurses and get some advice on how to treat people in a more caring way because you go to your doctor or nurse and get excellent professional care and then you go to CVS and you are treated like a criminal.

I had the drive thru covid-19 on July 1, 2020. Today July 9, 2020 end of the day and I still haven’t received my result. Everytime they keep saying that it takes more and more days to be processed. Why did I even waste my time with this unprofessional and unreliable business? I ABSOLUTELY DO NOT recommend going to them and waiting 2 weeks for your result.

Tried to refill a prescription over the phone as I have done for years, only to find it has changed to a voice system. It now take ten times as long to get anywhere, and in the end when I entered the Rx number, it simply cut off the call. The tried to do the same through cvs.com, so I spent fifteen minutes trying to set up an account. Another disaster. Finally did that, and tried to enter the refill. Impossible - I ended up requesting a refill asa Guest. I have used CVS for twenty years, but I am switching everything if this isn't changed.

site has NOTHING available, almost every product is in stores only! why would I be shopping online if I wanted to go to a store?!?

I had a similar situation to a reviewer who posted 6 hours ago. Had the covid test on 6/29 and was told it would take 2-4 days for the results. It is now 7/8, the 9th day, and no results yet. I had been on hold for almost 2 hours with cvs minute clinic and when I finally reached someone, was told that I had to call the diagnostic testing service. After being on hold there for another half hour, I was told that they didn't know why CVS was referring people to them: that CVS had to assist. Let me say again: 9 days later and still no results! Meanwhile, my coworkers are waiting to hear if they've been exposed by me and are stressed and frustrated with not getting an answer. BOO, CVS! BOO!