CVS PharmacyReviews of cvs.com

It's very bad. I wish to do the review even without one star. Their policy are worst. I odder some item online and some warehouse idiot did not read it well, i'm missing one product. I can't reach out the customer service also in the store they can't help me either. How about my money i spend.......... Idiot, hire people who can read and understand English well.

I setup CVS' SimpleDose service last month. Firstly, I've been out of one of my medications for about 10 days. It's not something I'll die without so I decided to wait. I called and told the pharmacy that I'd be completely out of the other pill I take. I was told the shipment would arrive on 7/13/20. When it didn't arrive, I called again and they told me it would arrive on 7/15/20. I just got my first delivery on 7/15/20. Finally. Imagine my surprise when I find a bottle of pills included. So now, I've got one medication in a pack and the other in a bottle. I called and was told that the one pill can't be included in the pill pack. It kind of defeats the whole purpose. The SimpleDose service should really warn people that they can't or won't package a particular medication in the pack. I won't be using this service again.

The absolute worst customer service! As a regular customer who refills the same medications every month, it’s ridiculous that CVS refuses to hold paper scripts (how do you keep medications safe then?) or even schedule orders for customers. What are the computers for?! CVS requires patients to return to their pharmacy daily to check in stock levels in case they run out of the medications I refill every single month without change. How is it in the patients’ best interest to have to make multiple visits to the store for one single transaction, especially during a pandemic!!!! Then when I show up on the day the prescription can be filled, CVS then says they’ve run out the medication and can reorder it for you on Monday (they say they can only order on Mondays so if you come in any other day add a week to your wait). CVS is so far behind the times it’s truly shocking and causing customers to have to make 10 times the effort while experiencing 10 times the difficulty to simply refill regular prescriptions on a monthly basis. Do yourself a favor and use a different pharmacy, any pharmacy but CVS...

CVS fellsway Medford Massachusetts, watch out from management team member (Jose) poor management skills, tempered,can't solve anything,he is like this especially when the store manager isn't there.i have complained twice about him to home office, didn't get hear from anyone, regardless of this, I'm going to continue to shop CVS but in a different locations,so if this is your local store and you have any concerns reach out to someone else rather than breaking your head with this guy.

The cvs managers need training in all aspects of their job poor customer service (managers on floor up front)

When you just got back from the dentist and you are in pain and you look like you are sick, they treat you like you are a bum. The employees don't smile and lack the attitude as a service workers. The African American casher was extremely rude!

Don't appreciate being BULLIED BY THE PHARMACIST. Sorry I couldn't get it through my thick head. Pharmacy takes it upon themselves to change out my medication and doesn't feel the need to contact the patient. Patient picks up medication - which has a totally different name - does research on the two separate drugs and clearly there are differences in the way the drug is metabolized. But no when I tried to speak to the Pharmacist I was spoken to as if my preference didn't matter. It was only more convenient for them to use something different. I walked in there and gave them the medication back - as I refuse to accept the change. I'd rather not take it then take a substitute for their conveneience. This sends a loud and clear message the pharmacist at this location could care less about patients, customers... LIVES. Only about their own convenience. And maybe just maybe they won't admit to their mistakes. If I could give this place a -10 I would. This review resonates perfectly and consistently with the rest of the reviews posted here about this CVS Location.

Don't get tested at CVS. I was tested on 7/3, 9 days later and still no results. What's the point? I have to assume the test is useless at this point. I'm sure they got paid by the state for administering the test. Don't try to call them, after a hour on hold I hung up. I hope my test didn't get lost or damaged by the overstuffed deposit box. Disappointed to say the least. Update- it is 7pm, July 14th and I'm still waiting for test results. It's unfortunate that a person could be dead and buried before getting test results. Update: test results were available late night on the 14th. I had to keep checking the Mychart app. I was not notified in any way. So I quarantined myself for two weeks and tested Negative. Good luck everyone.