Peter K.
Discriminatory against Disabilities
I went to the CVS pharmacy located @3002 Highway K O Fallon MO to make a purchase on 08/01/2020 at approximately 8:45 PM. As I entered the store, a young employee by the name of "Shea Albert" announced that I had to have a mask. When I explained to her that I could not do so, she became angry and called a purported manager on duty, a "Mitchell." When I returned to the counter, Mitchell pleasantly processed the transaction without incident. As I was leaving, Shea, angrily and in a very disrespectful and obnoxious way, decided to lecture me that store policy was such that I "better have a mask next time" as she was apparently upset that I had made the purchase without a mask. At that point I returned to the cashier and I explained to her that I have health issues involving COPD and asthma which prevented me from doing so, she snapped that "it did not matter." When I asked her if she wanted me to report her to the store manger she said "go ahead." At this point "Mitchell" very loudly stated that the "store manager would back her up." She then patronizingly and dismissively told me "NOT TO COME BACK TO HER STORE". Unbelievable. It is logic-defying that such a young employee would so disrespectfully engage a loyal, regular customer in such a nasty, snide, and obstinate manner particularly after I specifically took the time - which I need not have done at all - to explain to her why I would not be doing what she was so obviously so completely dead-set on my doing. Given that CVS Corporate's own policy is not to engage customers who choose not wear a mask - regardless of the reason - it is surprising that this particular store would specifically defy the national policy of their own company and cause such an unfortunate experience for one of their customers - especially one with underlying health issues that prevent him from adhering to this particular policy. Furthermore, there is not a city (O Fallon), county (St Charles) or State (Missouri) mandate that masks be worn in any situation. Given the completely unprofessional, uncomfortable, contemptuous and unnecessary atmosphere that Ms Albert and Mitchell created I would like the store manager to call and apologize for Ms Albert and "Mitchell" for their incredible behavior and for either their being relieved of their employment because of their willful defiance and utter lack of common sense and customer service or otherwise severely disciplined. If not I will proceed with contacting corporate and lodging further complaints.