CVS PharmacyReviews of cvs.com

I would give a 0 but not an option. The policies of the pharmacy are put above my doctor's recommendations and my health. I have had problems with my prescription for 5 months straight. The pharmacist appears to be above my doctor until they call him and then it gets filled. Tried to give me a 7 day supply instead of 30 day supply once. Every time is a different issue. This time I had surgery and couldn't get my meds when the dr prescribed. Had to wait (in pain) for days. Thanks CVS ( stands for ...cust voice is sh..).

CVS Hwy 58 Chattanooga,TN This is not the first or second time I’ve had problems with them. But after a while you just get sick of bad customer service. They are out of medication a lot and never apologize or helpful by calling to let you know. Put my prescription on hold that they have been filling for years and the cashier gave me some stupid reason that didn’t make since and tell me to come back in 15 minutes. I sit in my car for 20 minutes at front of store with my grand kids and pull up to drive thru again and another cashier tell me another stupid reason why it’s still not ready and it’s going to take another 15 minutes. I will never use Hwy 58 again. Need training in customer service call Chick-go-A they may be able to teach you all some customer service etiquette. I see on the web site that there’s a lot of complaints they must not care about their customers. I just transferred my prescription to another pharmacy.

I’ve had problems a couple of times with the CVS near my house. Never got satisfaction anytime I complained. During the Covid virus they did not accept any returns. I asked if there will be a problem to get money back although it will be past their normal 60 days return when they finally will take returns. I was told there will be no problem getting a refund if I have a receipt. Finally last week I tried to do my return. They told me only store credit. I spoke to the shift manager at that time and he said store credit only too. I complained to Customer Service where I had to call 3 times because I kept getting cut off after a 15-20 min wait each time. Finally an hour later spoke to a guy named Eric. He took the complaint and told me the district manager Omar will call me. Needless to say Omar never called. This is a VERY GREEDY COMPANY WHO DOESN’T CARE ABOUT THE CUSTOMERS AT ALL. Instead of giving customers proper refunds because they could not do timely returns due to no fault of theirs, THEY FORCE YOU TO TAKE STORE CREDIT JUST TO KEEP ALL THE MONEY. In other words THEY’RE LOOKING TO PROFIT OFF THEIR CUSTOMERS DUE TO THE COVID VIRUS. My family gives this lousy, greedy company thousands of dollars in business every year because our medical insurance forces us to use them and they can’t even give me back $12 on a small return. CVS IS DISGUSTINGLY GREEDY AND THEY DON’T CARE AT ALL ABOUT THEIR CUSTOMERS!!!THEY ONLY CARE ABOUT MONEY AND IT’S NEVER ENOUGH.

Pharmacy at Landmark drive is the worst!! Incompetent employees and they Never have medications in stock! Why kind of pharmacy is Always out of insulin!! Go elsewhere!! I am!! They are terrible here!!! 😡😡

The Worst Customer Service I have ever experienced! I called because my Extra care card NEVER works..ive called several times and besides not being able to understand anything the person is saying but the phone line quality is always terrible...the customer service agent cannot understand me either!! Such a pain and the issue has still not been resolved after several attempts. So frustrating..please employ people who speak and understand ENGLISH!!

The most horrendous customer service I have ever experienced. Placed a CVS.com order 10 days ago with no order updates, no shipping updates, nothing. Called CVS only to be yelled at on the phone by a CVS rep who advised me "IF YOU DONT LIKE THE ANSWERS I AM GIVING YOU THEN CALL BACK AND TALK TO SOMEONE ELSE". CVS reps confirmed my order has NOT shipped, will not give me a shipping timeframe (keep in mind its already been 10 days since I placed the order), and will not allow me to cancel!?!?!

Had the covid test on july 31, 2020. Was told they would notify me when the results came in. THEY DID NOT! August 10 I logged into the CVS website and found that my results were there. Of course nowhere did it say on the my account the date it was posted. I thought the results were important. My wife was tested the same time and also was never notified.

My family (4) have been loyal clients of CVS even though there are other pharmacies around. Actually we have been a CVS customer for over 30 years; from New England to FL. Today is the first time we encounter someone in the pharmacy with a hostile attitude. First time we use the drive thru that has the tube, hard to hear what is being said as there were vehicles idling. Our card wouldn't work (? although it is a little bit scratched) but we used another one, then the tube was sent with the medicines and we were unable to open it on the top as there was so much put on it that it was jammed. I return it back and said I couldn't open it and that is when the hostile attitude happened. the attendant ( I have never seen her before, with the name beginning with M) at the window, snapped in a tone that was unwelcoming and unnecessary. The she sent it back saying to use the bottom of the tube for opening, then we were able to open the tube. Wish she has said that before, as that was the solution to the frustrating time invested in trying to open the tube. Kindness, patience would have helped us a lot as any way we were surprised at the price but we pay what ever is necessary for health. Needless to say we left a bit sour as this never happened before. We understand many are going through a lot of stress due to the health and financial situation affecting our nation, but that doesn't excuse a health care worker to snapped at a customer. We felt bad! For the 30+ years we have been a CVS customer we have always been pleased with the professional and kindness attitude of the staff, in New England, where ever we have traveled and this experience was very disappointed for us. We hope we never have to experience it again. As we said, we are loyal customer, there are plenty other pharmacies around but we would prefer to remain at this location as long as no more snapping happens! Thank you.