CVS PharmacyReviews of cvs.com

I have no issue with my local pharmacy, they're great actually. It's cvs.com that's the problem and why I'm switching to Rite Aid. I have been trying on and off for months to get my daughter added to my profile so I can manage her prescriptions. The local pharmacy did their part and made sure her information was correct, but every time I tried to add her to my profile, I would get an error message. After several rounds of phone calls with cvs.com, each time them assuring me it would work, I finally threw in the towel today and decided to switch. When I called the local pharmacy and told them I was switching because of the issue, the pharmacist was very understanding and said they hear about the issues with cvs.com all the time.

Employees are rude, bordering on mean. If there is a problem with a script they do nothing above or beyond to help solve it. Phone hold time is over a half hour. Switched pharmacies today.... I’ve had nothing but bad experiences here.

My doctor sent the script there and for 90 days it was 134.00 dollars. A local store pharmacy charged me 10.00 dollars for a 30 day supply. You can see the cost difference. Soooo done.

What used to be a great pharmacy has gone in the toilet. Almost every time I have a script filled there's an issue. Wrong count on pills, drug not in stock, filled a drug on my allergy list or script not ready by stated time. Trying to speak to a pharmacist is like making an appointment with God. Clearly there isn't enough staff at my CVS to handle the workload but 1 day these mistakes may lead to serious harm or death of a patient. Fed up with the incompetency and inconvienence so i'm leaving CVS and transferring all my prescriptions to WALGREENS.

Drop a Rx off last week on Friday. The pharmacist said she had to order the medication and it would be a couple of days. I said ok. I had enough meds for a few days. Went in 5 days later to find that the pharmacist only place the order yesterday. She now tells me it won’t be in until next week. Reminded her she said a couple of days. She said she is sorry that I thought that meant only 2 days. Asked her to transfer my Rx to a store that has the medication but she told me she cannot. Told her to give my Rx back so I can go elsewhere and she told me she cannot do that either. Ask her what I am to do now that I am out of medication. She told me to have my physician write another Rx if he will. The pharmacist should have be honest. If she was I would have never left my Rx there. This is extremely poor costumer service. She seem not to care that her lying to me has basically caused me to run out of med. It isn’t her problem. Store #8088 Ann Arbor Michigan.

Long-time CVS shopper who loves the Extracare program. HOWEVER, I am done with CVS for good. The Carepass program has some great benefits. One benefit is getting 20% off CVS Health brand items. This is supposed to be valid online AND in store, but you almost never get the discount or the correct discount in the store. Yesterday I got ripped off over $1.00 and I spent 1 1/2 hours on the phone today trying to get an answer as to why (the store told me the discount was only on vitamins, complete LIE). I asked very specifically why the discount was not coming up in the store when it's supposed to. I was transferred back and forth 7 times between Carepass and Extracare. No one knows what they are doing, some reps outright lied to me, one "accidentally" hung up on me, most just put me on hold for 15 minutes only to come back to say "the carepass offers a 20% discount on cvs health items". Like, yeah I know that, that's why I'm calling ... because I didn't get the discount!! I have never had a worse experience on the phone. Bottom line was someone finally acknowledged that I did not receive the correct discount yesterday and they will be escalating the issue. The thing is though, the 20% discount almost never works in the store even though it's part of the program. So basically CVS has been ripping people off for as long as Carepass has existed. Not to mention that the items always cost about $.30 or more in the store. Shady business + Employees who are uncaring and uninformed = Loss of customer. I will not buy from CVS again.

I was recently flimsy flamed by CVS. I got an email to do a quick survey. After it was done I could choose my reward, so I chose a 500 lumen flashlight, just pay 5.75$ shipping, which I did. I received the flashlight, seems good. However I did not realize that I would be charged an extra 54.95 if I didn't return it in 15 days, so indeed they did charge me. After looking at the bottom of the rewards page, it does say that, but it is basically hidden. How CVS could lend their name to these scammers shows what a corrupt company they are. Avoid them like the plague

This is regarding CVS Pharmacy in Livermore, CA on First Street. Its a dirty poorly stocked place in general but I could give them a pass sort of on that. The runaround they gave me for getting my second shingles shot was just unreal. The lines are always long at the pharmacy. Nobody there seems to give a crap. They treat you like you are a piece of furniture and have all the time in the world to waste. 6 trips trying to get the vaccine everything from lack of PPE (when all medical offices were open and the PPE shortage had resolved) to pharmacists at lunch and pharmacist in meeting on phone. The 6th time I went they tell me I'm a day or two too late and they cant give me vaccine without a doctor's authorization. No I'm sorry no empathy, no nothing just yells out for next customer Will never go there again.