CVS PharmacyReviews of cvs.com

Bad customer service, you can not claim a duplication of payment, because there is no one to solve this, the pretext of high volume by Codiv

There is a place on the CVS.com pharmacy website to manage family prescriptions, and the link to begin it didn't work, so I emailed them to see if they could just fix the problem. I do know about links - I am a webmaster. I was told in the reply email that they wanted to talk about it with me on the phone, and gave me a number to call. 2 emails and 3 phone calls later, and I am done with CVS. The first time, I called the number they gave me, and got someone else who couldn't fix my problem, but could "connect me to CVS.com" (there is no direct number for customer service) Then they gave me a phone number with options to get to them, and the options did not work. Emailed them back, and they gave me different instructions which also did not work. Clearly they do not understand the words "customer service". I know what customer service is, and cvs.com does not care about it's customers. Their customer service phone number isn't even listed on the website anywhere. I can't deal with a company that won't take care of it's customers. I am looking for a new pharmacy, and will not order any further products from this company.

I called to refill a prescription. It took nearly 3 minutes to give me wasted narrative on advertising, flu shots, etc. Instead of an automated where I can just give prescription number, it asked me what I wanted. Then I was transferred to pharmacy, where I held on for another 14 minutes. Finally, I hung up and called back and clicked as a doctor. It still took nearly 6 minutes for a person. I reached the pharmacist, who sounded as exasperated as I was. I told her it was unacceptable nearly 20 minutes for a refill, which it should just be automated, where you leave the number and every other pharmacy has. This was at store on Brookpark and Broadview, Cleveland, OH; I think I am going to go to another pharmacy on next refill. This is unacceptable and there are countless reviews like mine. You can and should do better, CVS.

I was scheduled to take a covid 19 test at 3:20 I arrived at 3 finally at 5 o’clock they got to me yes 5 o’clock only for the young lady to tell me they aren’t doing anymore testing it took everything in me to not choke her I swear cvs is full of it I really hate them !!!

expect COVID test results will take 10+ days I am still waiting for mine

Once again I get to the pharmacy after receiving a text advising my RX was ready and it was not. I am looking into changing my Pharmacy

Ordered my prescriptions online to be delivered, instead of delivering them I got a text saying my prescriptions was needing to be picked up. When I called them they had me on hold for 10 minutes, I finally hung up and drove to the store to get them and the girl said they were getting ready to mail them. I told her that I needed them she then went and got the package walked to the other counter and stood there doing nothing. I finally walked out. I will be changing pharmacies tomorrow. This was at the Campbell and Battlefield location in Springfield MO

I went to one in West Lafayette today for a flue shot. Signs said to text, but I had never texted to numbers other than regular phone numbers. So I went to the counter and the man treated me as an illiterate .