CVS PharmacyReviews of cvs.com

Over 2 weeks ago, I paid $103 for a prescription delivered to my home. Today CVS arbitrarily decided to take $123.50 more to pay for the same delivery. Their floor supervisor Ian told me the 2nd chg was pending not posted and had been reversed. This was a lie. I told him at the time I was looking at my acct which clearly said POSTED. Can't cancel ATM cause getting my unemployment thru it. I am overdrawn because of this and can't buy food, gas, medicine or anything else because of this double charge.

Stop bugging me. I don't know how you got my email, but I can't unsubscribe because the link is wholly engulfed in an ad you can't minimize.

This write up is for CVS Store #3466 Recently changed getting my Son's prescriptions filled from Publix to CVS due to Insurance dropping Publix's contract. Same issue happened twice in one week. First the doctor's office sent the prescription to the wrong pharmacy. I asked for the pharmacy tech to move the prescription over from Publix's answer NO. So they would not do a courtesy and make a phone call. Ok so I thought it was because they were lazy. I was not happy but I said OK let it go everyone is entitled to a bad day. Now a second attempt today (Thursday 11/19/20) I called to see if my son's prescription were ready I called the pharmacist. Now one of the prescription was not available so I get an answer wont be ready til Monday or Tuesday of next week. There are in a mile radius 6 other CVS stores now there all out of Kolpin? For the love of God you have to be kidding me! Oh the pharmacist is not allowed to send it to another pharmacy. Excuses Excuses, Did you ever feel when you have ever met a person that they try to sabotage anything and everything possible if they felt they could and try to get over on you, this is that person behind the Pharmacy desk! This is that type of person you do not want to be making Health Decisions for your family. Tried to call the front store manager that turned into a disaster everyone trying to cover up all the stupid mistakes. Wish they put more emphasis on process and customer relationships than trying to rationaliaze co workers being lazy or lying.

I have been holding for CVS pharmacy for 40 minutes, and am still holding. This happens every time I call! I switched from Walgreens to CVS in January due to my insurance requirement, but thankfully, Walgreens is a provider in 2021. I will definitely switch back. Get me out of this holding h--- with CVS!

I have truly never experienced worse customer service. I was told my covid test was lost (after waiting for results for more than a week). Trying to get any traction on the situation was a nightmare. The individual from medical records was especially painful. I was trying to understand next steps (do i need to be re-tested, etc) and she was rude, dismissive, and would overall unhelpful. I will never give another CVS my business.

CVS customer service is horrible! I was transferred to two different people and had to start my complaint over three times. I tried to use their online complaint and it did not work. I wasted at least an hour and wound up more frustrated than I was when I began. There are too many other sources for the items that CVS sells--no need to go there.

CVS has the worst possible customer service, longest line, rude employees. Zero accommodations for Americans with Disabilities. I cannot imagine anyone shopping there deliberately. Their over the counter medications are overpriced ten fold.

Warning! Dont sign up for Carepass! We were tricked into signing up for CVS Carepass; they started charging $5.00 a month on my credit card. We started receiving coupons in mail. However, when we tried to use them, they couldnt find our account and/or told me there was someone elses name on the account (who i didnt know) and they wouldnt let us use the coupons, since they "couldnt confirm that it was our account" They sure keep charging me $5.00 each month though! Trying to cancel the CAREPass is a nightmare!! you cant cancel on the website, you have to call a special customer service number, which gets you to a call center in some asian country where they keep saying they are unable to find my account and cant cancel it!!! I finally got one of them, who could barely speak English to say he would cancel it, and im waiting for the end of the month to see if he really cancelled it. Worst customer service I ever encountered. How hard could it BE to look up an account by the credit card; name, phone number, email, etc, and simply CANCEL IT?