CVS PharmacyReviews of cvs.com

We had been having ongoing problems with the pharmacist of a small CVS at a Target store in New Britain, CT. We had to call CVS corporate twice about the horrible to deal with attitude of this pharmacist. And then last night my husband went into the pharmacy to collect a prescription for a medication I had never used. My husband is my caregiver since my brain injury. There was no information sheet provided with the medication (as they have come with every past prescription); nor did the pharmacist ask my husband if I needed a consultation regarding this first time use medication. I verified with him again and he confirmed he never received an info sheet. Thankfully we found that information online before I took the medication. Based on my medical conditions & history, this medication would likely have had a significant negative impact on my health. (Unfortunately the specialist who prescribed this had not seen me before and has little or no experience with the degenerative disease I am dealing with). CVS had sent me a satisfaction survey by email. So I responded to that email with information about the lack of information about this new medication. Then today I got an email from the pharmacist, who filled the medication and handed it to my husband last night without any information sheet. Her response was that there is an information sheet sent with every medication. This was not the case. I am furious that CVS asked for our confidential feedback and then shared my personal response with the party who had caused the problem in the first place. This can only lead to more customer relation problems. My husband left CVS last year because of this kind of thing. I will be doing the same.

I am Furious! CVS Palmetto Florida failed to process my Covid Test. My insurance will cover and I have Been following up multiple times, meanwhile in quarantine. All Pharmacist could say is so sorry...you should go get another test. Well that is impossible because I cannot leave my home or I will get arrested or fined $5000! CVS should of let me know there was a problem asap so I could of gone somewhere else before heading back to Hawaii. CVS let me down terribly.

Does not take blue shield of CA

CVS pharmacy has the worst automated system ever. The system calls me and says that your prescription is ready for pick up when I get there the pharmacist says that they don't have a prescription for me. I can't tell you how many times I requested that the prescriptions are not to be refilled automatically only to receive text messages from CVS that your prescription is ready. Time for me to go to Walgreens......

The drive through line is absurdly long on a regular basis & the manager on duty was extremely rude. Tonight I waited in line 20 min & at the window was told to pull out of line & back around (behind the 8 cars waiting behind me) because they didn't have my insurance updated. My husband spoke with the pharmacy 3 hours prior & they said to "just bring an updated card at pick up". I was attempting to pick up medication to relieve the pain of my husband's ulcer when needing to get home to put 3 kids to bed. If I "pulled back around" behind the 8 cars behind me it would have been an additional 30 plus minutes wait time. After 7 min at the pick up window I asked for a manager. David "C" Told me that it "wasn't his problem" & if I didn't pull away from the window he would call the cops & maybe my race had something to do with him proudly making that statement idk. I was also taken back that the females on duty seemed to be afraid of this manager. I made it clear that the lady who assisted me did nothing wrong & I was upset at their operating system. I was at fault for calling him a name before I pulled away but I was shocked that this young man was in a managerial position. David "C" wouldn't give me further information & almost seemed excited for me to contact his supervisor stating "they will know who I am, don't worry" As if he is untouchable. Needless to say we will be taking our business elsewhere & unless you like consistently long lines & rude pharmacy managers you should too.

Unable refill a prescription on line.

This is the letter I emailed to the CEO. NO REPLY——-Good morning! I have probably written two complaints in my 65 years. It takes a lot to totally disgust me but Lordy I had to write you. Yesterday at noonish I decided to go to CVS instead of Walgreens in Seguin to see how there photo kiosks were for Christmas pics. I pulled up and the parking lot inc against the CVS building was trash everywhere. I should have stopped there. I went in and boxes were everywhere! People literally walking in between the dozens and dozens of boxes. All over the store!! Many, like 40 boxes were stacked hiding the kiosks. I assumed the kiosks were closed again like before. ( Covid). Then I asked the checker if the kiosks were closed. She said no. I said well it looks like it. She said no we just have a those boxes there thAt need emptied. I threaded my way to a kiosk. While there, another customer came in waiting for me to finish. I leaned way over to see a second kiosk hidden by the boxes. I told her there was another kiosk back here. Be careful of the boxes. While my pics were printing I went to the restroom. I am sorry I didn’t take pics but it was even too nasty to stay in there for pics. Trash full, floor filthy,and commode lid was up and FECES was on the sides, rim, seat,and in the pot.🤮🤮🤮🤮🤮🤮. Words can’t do this nightmare justice. I backed out shuttering and here came a young Mom with a child to go after me. I told her No way can you go in there! It’s not safe. She thanked me. There is a second bathroom beside the nasty one for employees only. WONDER IF IT WAS THE SAME????? I am sure they clean it. SIR, even without our COVID era, this store should NEVER have been like this. At the LEAST the bathrooms should be attended a few times a day. Especially these days. I finished my pics at Walgreens. I bragged to them how clean they always are. One worker said she went to CVS Sunday and was also disgusted by the litter outside and trash on the inside. Like a 3rd world country. I plan to put this on my Facebook so my local friends don’t dare go. All those MANY full boxes are a LAWSUIT just waiting to happen. I could have easily stumbled over them yesterday and hurt myself. I have two stainless steel knees so I am always careful. But a person who is sue happy could take full advantage of the Seguin store. Thank you for your time! Delane

This is a review for Hansa at CVS Ruby Drive in Leesburg VA. She is extremely rude. She treats people who are not white or from India really bad. I don’t see the point to have a racist people who was jelling at me in a pharmacy in COVID times. Horrible person.