CVS PharmacyReviews of cvs.com

As a provider, CVS pharmacy does not follow prescription orders. They follow their own orders and do what is most convenient for them. This corporation sends the message they do not care about patients. Every time I call in refills or new prescriptions I am kept on hold for AT LEAST 15 minutes. A majority of my patients also complain they do not receive their originally prescribed dosages and CVS NEVER honors refills. I am convinced they are trained to lie to patients telling them no refills were called in or authorized and blame the doctor. I feel bad for patients who are obligated to go here because their insurance dictates them to do so.

I've been a Coram Specialty Infusion(now owned by CVS) patient for over 10 years now. Short of some billing issues with their outsourced billing department my experiences have been mostly positive and I've had home and or Infusion Suite treatments in CT, ND, MN and NH. Unfortunately, CVS after purchasing Coram decided to outsource their Insurance Pre-authorization Department and remove the local branch employee that was our insurance expert and advocate. It's now 2/10/2021 and I still don't have my insurance approval for this year. Thank God my insurance company approved my January 2021 treatment in with my 2020 authorization or I would be going on 5 weeks overdue for my IgG infusion. Shame on CVS! I expected them to "raise the bar" when they purchased Coram, not lower it. Over the past 10-15 years I've had to fight with my insurance company(prior actually) numerous times, but I've never had to fight with my infusion provider to do their job and submit the re-auth paperwork in a timely manner. I've been informed through a couple different channels that I am far from the only Coram patient in this position. I will be filing a complaint with the NH Insurance Commissioner's Office. I will also be reaching out to the CEO of CVS, Karen S. Lynch, regarding this unacceptable level of service. This is literally life or death for some of us. This is especially true and shameful during the current pandemic.

Getting COVID 19 test results is a cluster! Trying to get a real person on the phone that speaks English to help is not possible. What a piece of crap!!! And why is 0 starts not an option

Another example of a failed online venture but the brick and mortar is actually pretty good

We are two persons in the household and the list of unprofessional events at CVS even with emails sent to the CEO Larry Merlo made us both start a complaint Some of the issues but not limited My doctor prescribed me Metformin two times a day They sent me one a day pill After a month of taking an incorrect dose my doctor told me that she sent the correct script We order NYStatin ointment prescribed to use twice a day for a month and they sent one unit 15 GM enough for only one week They charged me Synthroid a medication that my insurance covers in full $ 100 for 90 days supply and the cost is less than $ 15 The retail located in Rego Park at 63 Dr always is crowded, with clients screaming and upset The field manager told me to do whatever when complaining about the endless mistakes The executive office of Larry Merlo confirmed that we were contacted upon a complaint against the retail field manager and a new mistake dispensing medication We never got a call from anybody The patient advocates are changing month by month This pharmacy service is a shame

I called CVS customer service this evening. I spent 11 mins speaking to someone in Asia. He was rude, just kept talking and had no idea what the issue was. I asked for a US representative. I then spent another 34mins being transferred to 4 other people. I finally ended up back in Asia again. They were unable to help me. Again, extremely rude. CVS needs to bring the jobs back to the US where people can at least understand us. Extremely distraught to the point where I have closed my CVS account and will shop someplace else

CVS Health is listed as a "trusted testing and travel partner" on the State of Hawaii's Department of Transportation website. NOTHING IS FURTHER FROM THE TRUTH. Don't be misled by this CVS listing since their own website clearly stipulates that "travelers to Hawaii should make other testing plans"! This company falsely applied to become a trusted partner with the Hawaiian government and should cease and desist such a claim. They benefit from a false marketing strategy to put their company among other legitimate suppliers who do offer correct and timely testing procedures.

Ok, did anyone get the $10 coupon on January 31st? Well, CVS refused to honor it online or in the store. Then when I tell them to cancel my account, they offer me $5.00 coupon instead, then delete my account anyway. Very sad that CVS has to act like a child. Go to Walgreens, never had a problem with any promotion, and they allow stacking of coupons and deals online.