CVS PharmacyReviews of cvs.com

Who thought reducing human staff and asking people to leave voicemails for callbacks was a great business model for a pharmacy? I need immediate information, not an obstacle course. I refuse to reward a corporation that is less concerned with providing efficient, helpful service and more concerned with cutting labor costs to increase profit. My medications are essential for my health and must be taken daily, so I can't play waiting games. I was going to transfer my medications to CVS because it is closer to my house. It was such a ridiculously laborious experience that I realized that CVS I knew over a decade ago is gone. Do they expect elderly people to jump through hoops for basic care? I am not elderly, and I was fed up, so what if a 78-year-old was stuck with this? Who has the time to wait around for a callback? What if someone is in public? Are they supposed to disclose personal information to everyone within earshot? That's a recipe for phone tag, and as I said, this is my medication, not something frivolous. I refuse to play their games. CVS will never get a penny from me, and I am going to complain about it as much as I can to as many people as I can because this is a travesty. This is an example of atrocious behavior and indifference to their customers. They want my money, but they don't want to earn it. This horrific experience cost me hours of wasted time when I have 100 other things to do. And I still didn't get my medication that I need. The very purposely limiting voice prompt menu was clearly designed to funnel me away from what I really needed, actual human assistance. I then wasted more time and called the CVS main number, and then they called the location to tell them what I could have told them myself for 1/20th of the time I spent trying to get 1 medication. The agent claimed they were cutting down on wait times with this system. Hogwash. I know they are told to say that, which means they get these complaints so much that corporate had to come up with something for the agents to say in response. I have an idea. Change your system. I told the agent to cancel the transfer, told her why, transferred my medications elsewhere, and then came here to warn people. Do not deal with this abusive treatment when there are other pharmacies out there willing to hire humans to answer the phone. My new pharmacy is great. I called, they picked up, they took care of my issues, texted me, and I will pick up my medication in the morning. It took less than 5 minutes.

They need to open all rep's so that the long line moves quicker They were awesome now terrible they are lazy and very unprofessional they are not available to speak with either pathetic 😭 hopefully things will change

Big Bear Lake, CA CVS This CVS location pharmacy is a complete joke. They most likely should rethink their hiring process and training. There are two staff members that are totally unfit to work at any pharmacy zero customer service no empathy for the store customers or other staff members. When you go to Big Bear CVS store you cringe when you have a question, you get one of the prima donnas and oh boy your in for a treat. I was trying to get a discount on my prescription from older Asian male that is at pharmacy and asked if I can get this savings card put on my prescription and he proceeded to tell me prescription will be ready in 15 minutes. I told him I know that, I just wanted to have you put my savings card in system before I pick up. He muttered something and typed away on PC. Muttered something else and walked away. I stood there in ah, and another staff member asked me did I hear what he said "no'' she said he entered your info. Now how could he enter info without the savings card it was in my hand? I called corporate customer service filled a complaint and they had no problem entering the savings card information for me. I am shocked this place hasn't fixed its management issue. Take a look at Facebook for this location it not only me, ugh!

I went to the store at 6900 University Drive in Tamarac in order to fill my granddaughter's prescription. This store was a pigsty. Boxes were strewn all over the floors. The pharmacy tech was sarcastic, rude and apparently does not like her job. I also found a pill on the floor of which I took a photo. I WILL NEVER PURCHASE ANYTHING FROM CVS. A one rating is too high for this store.

Drive thru window close had to go in. They wanted you to use a machine to pick up your meds that would let in go so far then lock up. Finally had a real person to wait on me but I don't think she could talk she only smiled at me the whole time. I was trying to find out information but only smiles. Beautiful smile but I need someone that talks. CVS in Harrison urg VA on Port Republic road

I waited 15 minutes in my car on the pick up line, when I got the the window they physically closed the blind on me and would NOT let me pick up my prescription. I was out of my prescription and needed it that day. I went inside to talk to a "manager" who did not give me a solution to the problem and barely appoligized, just told me to keep my voice down. Are you kidding me? Bye CVS ! You don't deserve my business of 30 years. You suck.

The tech was so rude and refused to help me transfer my prescriptions. I would never advise anyone to use them. Highly unprofessional and rude . The worse customer service in the valley.

Went to the CVS on Main Street in Glastonbury CT - horrible experience, I walked out! It took over 45 minutes of waiting and I still didn't have my prescription even though it was ready. I stood in line, the girl couldn't help me with my discount. I had to wait again. Someone else calculated the discount. I had to wait in line again so that they could reprint the label. I waited and waited and waited. Then it was ready apparently but no one else could ring the register (or should I say no one was willing to ring the register - when someone asked, they smirked because they didn't care) they were having an issue with another customer so I had to wait and wait again. Hence my departure! Will never use this Pharmacy again. The staff was rude and showed no concern whatsoever about my experience. There were two other people there at the same time as me that we're experiencing the same issues. They actually handed the prescription for the woman that was waiting with me to another customer. It's a good thing she opened the bag, because she realized it wasn't her. That is simply dangerous and reckless. Never again, I'm going to Walgreens