CVS PharmacyReviews of cvs.com

It's the same old thing for the last 10 years,the employees in the pharmacy are not qualified to be there.Noone wants to come into a place like this and encounter such rude people.The front end customers service is great.The pharmacy employee act as if they don't wanna be at work.They will tell you anything that doesn't make sense,when they have screwed up.The thing about this is it's been going on to long and they are allowed to get by.I will no longer use their service,I stopped once, because of convience, but will not be going back because it's obvious that they don't CARE,AT ALL.

CVS on hatch rd is a joke. They watched me struggle carrying in a box at 6 pm mind you they close early. The girl at register laughed then the store manager said the package was to big. I have dropped off bigger packages before. manager proceeded to tell me it’s to big and they literally had a empty space he was worried about not having room for another package when they were closing and ups picks up at noon the next day. I felt he profiled me I know they could have took my package Walgreens takes them all the time and I always use cvs. Very disappointing and bad horrible customer service. I we’ll no longer be using cvs anymore and I welll have my parent stop as well.

I bought CVS-branded bandaids listed as for sensitive skin. The first one stuck so hard to my skin I could not get it off my skin without severe bruising and slight tear. This was after 5 days of trying heat, soap, oil. When I contacted them, they told me to speak with their vendor in China. I responded that it was their responsibility not to put their brand on a dangerous product, that I wanted to see them address their branding. And they ghosted me.

Telephone customer service sucks!!!! No matter how many times I stated I wanted to speak with a pharmacist, I was looped back to the same thread. When, finally, I was able to leave a voicemail, I was promised that I would get a call back within an hour. 5 hours later, no call. This is not acceptable!!!!!!!!

CVS corporate should have adjusted store staffing on hiring for their stores after receiving Rite Aid pharmacy customer accounts. CVS pharmacy are still closed for lunch. They need to get enough staff to cover and not close the pharmacy at that time. I had talked with an associate who was working in the pharmacy saying that they are behind because of the massive pharmacy prescriptions. That is a poor excuse. Corporate needs to adjust the staff needs for each of their stores. and open at 8 AM not 9am. All US. stores I’m in California.

When CVS took over our local Rite Aid, they consolidated two locations into one. In the couple of years since this has happened I have had REPEATED issues getting my prescriptions filled on time. The AI phone assistant is terrible. And the concept of leaving a message is disrespectful of MY time. Just because someone has a minute to call me back, doesnt mean Im in a place to take the call. My latest problem is that They did not have sufficient quantity in stock (again) to fill my insurance's 90 day reccommended amount. They STILL BILLED my insurance for 90 days but sent me home with 30 pills. The next month I had to deal with the issues listed above, because I could not refill due to their billing mistake. While they did fix it within a couple of days it doesnt change the fact this is a hassle. Now I should be refilling the last 30 days I have already paid for and the automated system has pushed MY ability to refill out ANOTHER 30 days because they messed up AGAIN while trying to correct their first mistake. At this point if I try to take my prescription elsewhere I will have to go 2 months without it.. just like the original error. Shame on the insurance for forcing 90 day refills, and shame on CVS for making the process a bigger hassle

CVS Russell parkway, Warner Robins ga. I have been getting my meds there for years. Have had my current insurance over a year and I get refills automatically every month. Today I tried to pick up my antibiotics and they said I don't have insurance. I tried to show my card and she refused saying I had to come inside. I had just waited 20 minutes in the drive thru line. I asked why my insurance wasn't showing in their system and tried to show her on my app where it was there and she wouldn't even look. This is unacceptable. I know other that have had same problem. Why does this happen? The lady was very rude as well . I admit I lost my temper at the end but she was very confrontational to begin with. I will be moving my prescriptions elsewhere.

I have cancer and started pain medicine and for 3 days they are out of stock or it is on hold do to doctor issues after my treatment today go by and check on it well the cashier very rude told me to step down to consultation and the red hair Guy very rude yelled at me saying it is out of stock then I played voicemail they left and it states they will transfer it to another store which the Red hair Guy said no and started being very rude and disrespectful to me. Do not go here if you need medicine for your cancer they will lie to you and never fill it. I hope they get sick like me and the drug store be rude and disrespectful and not fill it and lie to them like they are doing me